Hi, I’m
Clementina Rivera
Yorkville,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
years of professional experience
Work History
Chute O'Malley Knobloch & Turcy Trial Attorneys
Litigation Paralegal
05.2023 - 10.2023
Job overview
- Interviewing clients to obtain information relevant to cases.
- Signing up new clients, collecting retainers, hipaa forms, 1-109 form, and preliminary discovery questions.
- Organizing and maintaining files, records, and correspondence.
- Interviewing clients and witnesses about their injuries and the incident.
- Researching legal documents and state laws on personal injury.
- Sending letters to client's insurance carrier: UM/UIM.
- Preparing pleadings, settlement demands, and other legal documents.
- Sending a Letter of Representation to Medicare and/or State Medicaid Agency as appropriate.
- Collecting Medical Records
- Reviewing medical records, preparing medical treatment itemization, police reports, lost wage information and insurance information to gather evidence.
- Contact insurance company to find out policy limits.
- Drafting Demand Letters.
- Assisting client with preliminary discovery questions.
- Answer writing discovery, including interrogatories, Rule 214 to produce and make rule 213 (f) disclosures.
- Review defendant's answers to writing discovery.
- Filing Certificates of Service.
- Drafting 90(c) packages.
- Prepare notice of depositions.
- Schedule pre-deposition meetings.
- Conduct pre-deposition preparation meeting with clients.
- Working with attorneys to complete all settlement paperwork.
- Sending release letter to client to sign.
- Contacting lien holders to negotiate payment in accordance with the healthcare service lien act.
- Contacting Medicare and Medicaid to resolve liens.
- Sending release letter to lien holders to sign.
- Preparing Closing Settlement Statement for the client to sing.
Diaz Anselmo & Associates
Foreclosure Legal Assistant
10.2022 - 04.2023
Job overview
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Drafted legal complaints, summonses and interrogatories.
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Created and updated case management and client account databases.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Filed clients' legal documents in relevant courts for processing.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Oversaw legal team appointments, hearings and depositions schedules.
SMS Assist
Customer Service Representative
01.2019 - 08.2022
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Develop and maintain positive client relations required to ensure superior client satisfaction.
- Receive and handle customer calls and email requests for services.
- Manage real-time inquires while keeping track of and responding to commitments.
- Remain on the queue and address all requests and customer questions.
- Enter information into our database and ensure consistency and accuracy when creating work order.
- Manage the scheduling and completion of all services assigned by customers
- Affiliate support
Baker Square
Restaurant Manager
03.2008 - 12.2017
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Northeastern Illinois UniversityChicago, IL
Certificate of Completion Advance Paralegal from Paralegal Studies
07.2022
University Overview
- Advance Paralegal Certification 270 clock hours 27 CEU's.
- Immigration Law. Understanding of the different aspects of immigration and naturalization process in the United States.
- Real Property Law. Foundational knowledge of the common law property, recording act, conveyancing, mortgaging, land lord-tenant, and financing. Title insurance, and record of deeds.
- Advance Legal Research. West law research skills, legal research using the internet, citation format primary sources of law, civil law and common law, Citation using the Bluebook.
- eDiscovery for Paralegals. Identification Preparation, and collection of Electronic Store Information, (ESI) use for civil litigation,
- Business Law. Fundamental structure and legal doctrine relating to partnership, limited partnership, LLC, and public companies. Commercial code, and ethics.
- Family Law. Knowledge of divorce law, property division, alimony, and child custody. Common law marriage, pre-nuptial agreements, annulments, civil unions, and neglected actions.
Northeastern Illinois UniversityChicago, IL
Certificate of Completion Paralegal from Paralegal Studies
07.2021
University Overview
- Paralegal Certificate 90 Clock Hours 9.0 CEUs. Understanding Court structure and Jurisdiction, and venue. Federal Civil Procedure and Rules.
- NALA's Code of Ethics and Professional responsibilities.
- Examining statues, constitution and codes for the preparation of legal documents.
- Preparing Documents and pleadings, Composing briefs, Appeals, Contracts and Torts.
- Identifying issues of law and issues of facts to determine cause of action for case preparation purpose.
- Legal analysis, Understanding the elements of a law suit, Common Law, Statutory Law, Legal Research, Legal Writing, and Discovery.
- Legal Authority, and Citation Format.
Purdue UniversityWest Lafayette, IN
Bachelor of Science from Hospitality Administration And Management
05.2002
Skills
- Daily Docket Reports
- Order and Request Filing
- Critical Thinking
- Correspondence and Legal Forms Drafting
- Legal research using Westlaw platform
- MS Office Proficient
- Legal Terminology
- Legal Research and Writing
- Calendar Management (Perfect Practice and Smoke ball)
- Evidence Gathering
Timeline
Litigation Paralegal
Chute O'Malley Knobloch & Turcy Trial Attorneys
05.2023 - 10.2023
Foreclosure Legal Assistant
Diaz Anselmo & Associates
10.2022 - 04.2023
Customer Service Representative
SMS Assist
01.2019 - 08.2022
Restaurant Manager
Baker Square
03.2008 - 12.2017
Northeastern Illinois University
Certificate of Completion Advance Paralegal from Paralegal Studies
Northeastern Illinois University
Certificate of Completion Paralegal from Paralegal Studies
Purdue University
Bachelor of Science from Hospitality Administration And Management
https://www.credly.com/users/clementina-rivera/badges
Certificates of Program Completion Advance Paralegal
https://www.credly.com/users/clementina-rivera/badges
Certificates of Program Completion Advance Paralegal
Skills
- Daily Docket Reports
- Order and Request Filing
- Critical Thinking
- Correspondence and Legal Forms Drafting
- Legal research using Westlaw platform
- MS Office Proficient
- Legal Terminology
- Legal Research and Writing
- Calendar Management (Perfect Practice and Smoke ball)
- Evidence Gathering
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