Grace Korovaynyk
Waitress
Yorkville,NY
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals and a strong willingness to take on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
4
4
years of professional experience
1
1
Language
Work History
Server/Bartender
72 Restaurant/Adirondack Bank Center
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Marketing Intern
Utica Comets
09.2024 - Current
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Increased brand awareness with creation of eye-catching promotional materials.
- Managed updates to company website, ensuring information was current and appealing to visitors.
Kitchen Worker and Cashier
Venice Pizzeria
04.2023 - 09.2024
- Provided prompt and courteous assistance to customers in person and over the phone
- Was thorough and professional in my responses to all customer inquiries
- Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling
- Made a variety of foods such as hot and cold sub sandwiches, paninis and wraps
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained my cool and produced high-quality work while under duress
- Suggested alternatives when a product was out of stock
- Kept my workspaces clean and trash-free to maximize productivity and safety
- Dealt with all customer service issues courteously and in accordance with company policies
- Operated a cash register with accuracy for cash and credit card transactions
- Handled all customer complaints professionally, putting customer satisfaction first
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
Patient Care Technician
MVHS Wynn Hospital
01.2024 - 07.2024
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Implemented infection control protocols, contributing to safer hospital environment.
Volunteer
New Hartford Fire Department
09.2022 - 05.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Kitchen Worker and Cashier
Tony's Pizzeria
02.2022 - 04.2023
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Was in charge of answering customer questions about merchandise and pricing
- Received numerous positive reviews praising my commitment to providing excellent customer service
- Provided prompt and courteous assistance to customers in person and over the phone
- Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
- Provided training to new sales associates so that they could contribute to the store's positive culture
- Suggested alternatives when a product was out of stock
- Maintained my cool and produced high-quality work while under duress
- Used culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Operated a cash register with accuracy for cash and credit card transactions
- Handled all customer complaints professionally, putting customer satisfaction first
- Collaborated with the management team to establish a proper responsibilities division
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes
Barista Cashier
Dunkin'
09.2021 - 02.2022
- Memorized official and off-menu preparations in order to meet all of the customers' beverage needs
- Consistently produced many drinks per shift with high accuracy and high customer satisfaction
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Restocked the counter and customer areas to ensure that there were enough items on hand to meet expected needs
- Enthusiastically engaged customers to keep the mood light and fun during busy periods
- Stocked display cases and promoted prepared foods aggressively to increase revenue
- Kept customers safe by cleaning and sanitizing work areas and equipment on a regular basis
Dietary Aide
The Pines at Utica Center for Nursing and Rehabilitation
04.2021 - 09.2021
- Ensured meal service efficiency by setting up over 30 trays before patients arrived
- Assist in the preparation of food
- Served specific meals to patients with special dietary needs quickly and accurately
- Strictly adhered to sanitation and food handling guidelines while assisting the cook with daily meal preparation
- Assisted patients who needed assistance eating meals with patience and compassion
- Quickly distributed food to the wait staff in order to provide excellent customer service
- Used a commercial dishwasher to clean plates, cups, serving and eating utensils, and kitchen equipment
- Worked closely with the interdisciplinary care team to ensure that each resident's nutritional needs were met
- Assisted wait staff and other members of the team in completing tasks
- Maintained strict cleanliness standards for tables, floors, and prep areas on all floors
Education
BBA - Business Administration/Marketing
Southern New Hampshire University
Hooksett, NH 05.2001 -
High School Diploma -
New Hartford Senior High School
New Hartford, NY 05.2001 -
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Server/Bartender
72 Restaurant/Adirondack Bank Center
09.2024 - Current
Marketing Intern
Utica Comets
09.2024 - Current
Patient Care Technician
MVHS Wynn Hospital
01.2024 - 07.2024
Kitchen Worker and Cashier
Venice Pizzeria
04.2023 - 09.2024
Volunteer
New Hartford Fire Department
09.2022 - 05.2023
Kitchen Worker and Cashier
Tony's Pizzeria
02.2022 - 04.2023
Barista Cashier
Dunkin'
09.2021 - 02.2022
Dietary Aide
The Pines at Utica Center for Nursing and Rehabilitation
04.2021 - 09.2021
BBA - Business Administration/Marketing
Southern New Hampshire University
05.2001 -
High School Diploma -
New Hartford Senior High School
05.2001 -
Languages
English
Full Professional
Additional Information
Volunteer, New Hartford Fire Department, 09/2022 - 05/2023