Grace Korovaynyk
Waitress
Yorkville,NY
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals and a strong willingness to take on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
4
4
years of professional experience
1
1
Language
Work History
Server/Bartender
72 Restaurant/Adirondack Bank Center
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Marketing Intern
Utica Comets
09.2024 - Current
- Conducted market research to identify target audiences and optimize marketing efforts.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Increased brand awareness with creation of eye-catching promotional materials.
- Managed updates to company website, ensuring information was current and appealing to visitors.
Kitchen Worker and Cashier
Venice Pizzeria
04.2023 - 09.2024
- Provided prompt and courteous assistance to customers in person and over the phone
- Was thorough and professional in my responses to all customer inquiries
- Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling
- Made a variety of foods such as hot and cold sub sandwiches, paninis and wraps
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained my cool and produced high-quality work while under duress
- Suggested alternatives when a product was out of stock
- Kept my workspaces clean and trash-free to maximize productivity and safety
- Dealt with all customer service issues courteously and in accordance with company policies
- Operated a cash register with accuracy for cash and credit card transactions
- Handled all customer complaints professionally, putting customer satisfaction first
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas
Patient Care Technician
MVHS Wynn Hospital
01.2024 - 07.2024
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Implemented infection control protocols, contributing to safer hospital environment.
Volunteer
New Hartford Fire Department
09.2022 - 05.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Kitchen Worker and Cashier
Tony's Pizzeria
02.2022 - 04.2023
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Was in charge of answering customer questions about merchandise and pricing
- Received numerous positive reviews praising my commitment to providing excellent customer service
- Provided prompt and courteous assistance to customers in person and over the phone
- Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
- Provided training to new sales associates so that they could contribute to the store's positive culture
- Suggested alternatives when a product was out of stock
- Maintained my cool and produced high-quality work while under duress
- Used culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Operated a cash register with accuracy for cash and credit card transactions
- Handled all customer complaints professionally, putting customer satisfaction first
- Collaborated with the management team to establish a proper responsibilities division
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes
Barista Cashier
Dunkin'
09.2021 - 02.2022
- Memorized official and off-menu preparations in order to meet all of the customers' beverage needs
- Consistently produced many drinks per shift with high accuracy and high customer satisfaction
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Restocked the counter and customer areas to ensure that there were enough items on hand to meet expected needs
- Enthusiastically engaged customers to keep the mood light and fun during busy periods
- Stocked display cases and promoted prepared foods aggressively to increase revenue
- Kept customers safe by cleaning and sanitizing work areas and equipment on a regular basis
Dietary Aide
The Pines at Utica Center for Nursing and Rehabilitation
04.2021 - 09.2021
- Ensured meal service efficiency by setting up over 30 trays before patients arrived
- Assist in the preparation of food
- Served specific meals to patients with special dietary needs quickly and accurately
- Strictly adhered to sanitation and food handling guidelines while assisting the cook with daily meal preparation
- Assisted patients who needed assistance eating meals with patience and compassion
- Quickly distributed food to the wait staff in order to provide excellent customer service
- Used a commercial dishwasher to clean plates, cups, serving and eating utensils, and kitchen equipment
- Worked closely with the interdisciplinary care team to ensure that each resident's nutritional needs were met
- Assisted wait staff and other members of the team in completing tasks
- Maintained strict cleanliness standards for tables, floors, and prep areas on all floors
Education
BBA - Business Administration/Marketing
Southern New Hampshire University
Hooksett, NH 05.2001 -
High School Diploma -
New Hartford Senior High School
New Hartford, NY 05.2001 -
Skills
Quick learner
Detail-oriented
Customer service
Active listening skills
Money handling abilities
Natural leader
Skilled problem solver
First Aid/CPR
Motivated team player
Positive and friendly
People-oriented
Strong work ethic
Safe food handling
Guest engagement
Order management
Daily specials memorization
Reservations management
Phone etiquette
Customer service expertise
Patience and empathy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Bartender
72 Restaurant/Adirondack Bank Center
09.2024 - Current
Marketing Intern
Utica Comets
09.2024 - Current
Patient Care Technician
MVHS Wynn Hospital
01.2024 - 07.2024
Kitchen Worker and Cashier
Venice Pizzeria
04.2023 - 09.2024
Volunteer
New Hartford Fire Department
09.2022 - 05.2023
Kitchen Worker and Cashier
Tony's Pizzeria
02.2022 - 04.2023
Barista Cashier
Dunkin'
09.2021 - 02.2022
Dietary Aide
The Pines at Utica Center for Nursing and Rehabilitation
04.2021 - 09.2021
BBA - Business Administration/Marketing
Southern New Hampshire University
05.2001 -
High School Diploma -
New Hartford Senior High School
05.2001 -
Languages
English
Full Professional
Additional Information
Volunteer, New Hartford Fire Department, 09/2022 - 05/2023