Clemmie Hicks
Choctaw,OK
Summary
Dynamic and detail-oriented professional with strong organizational skills and a positive attitude, experienced at SSM Health Pediatrics. Proven track record in managing sensitive information and optimizing office operations, enhancing patient satisfaction through effective problem-solving and exceptional customer service. Dedicated team player committed to maintaining confidentiality and supporting staff development.
Overview
29
29
years of professional experience
Work History
Senior Medical Office Assistant
SSM Health Pediatrics
Shawnee, OK
11.2018 - Current
- Maintained a professional office environment through attention to cleanliness, and organization.
- Create new patient accounts, adding and verifying insurance information, scanning all documents needed. Schedule appointments and send appointment reminders.
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company's guidelines And HIPPA regulations.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Reviewed patient records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and messages to the providers and nursing staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Electronic Gaming Department Manager
Citizen Potawatomi Nation, Grand Casino Hotel and Resort
Shawnee, OK
07.2006 - 10.2017
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Scheduled and conducted all interviews, hiring top candidates.
- Created Policies and Procedures Manuals and implemented quality control measures that resulted in improved services within the department while following Gaming guidelines.
- Increased customer satisfaction with proactive issue resolution strategies.
Administrative Assistant
Citizen Potawatomi Nation Health Services, Public Health Department
Shawnee, OK
01.2005 - 07.2006
- Answered multi-line phone system, routing calls, scheduling appointments, and delivering messages to staff and greeting patients.
- Assisted nursing staff in recording immunizations in the state OSIIS system.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained patient charts in EMR System.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Medical Assistant
Redicare Clinic
Shawnee, OK
11.1996 - 01.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing the procedure room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Prepared lab specimens for diagnostic evaluation.
Education
Tecumseh High School
Tecumseh, OKSkills
- Strong organizational skills
- Expert time management
- Effective problem solving
- File organization
- Positive attitude
- Customer service
- Time management
- Valid Driver's license
- Dedicated team player
- Verbal communication
- Staff management
- Scheduling
Timeline
Senior Medical Office Assistant
SSM Health Pediatrics
11.2018 - Current
Electronic Gaming Department Manager
Citizen Potawatomi Nation, Grand Casino Hotel and Resort
07.2006 - 10.2017
Administrative Assistant
Citizen Potawatomi Nation Health Services, Public Health Department
01.2005 - 07.2006
Medical Assistant
Redicare Clinic
11.1996 - 01.2005
Tecumseh High School