Cleo Jordan
Hernando,MS
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
McDonald's
Hernando, Mississippi
08.2015 - Current
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Manager
AutoZone
Hernando, MS
09.2020 - 08.2021
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Assistant Manager
Family Dollar
Hernando, Mississippi
09.2012 - 07.2015
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Science - Leadership
Hamburger University
Chicago, IL08-2023
High School Diploma -
Hernando High School
Hernando, Mississippi05-2011
Skills
- Team building and leadership
- Customer experience
- Customer service
- Loss prevention
- Cost control
- Operations
References
References available upon request.
Timeline
Sales Manager
AutoZone
09.2020 - 08.2021
Assistant Store Manager
McDonald's
08.2015 - Current
Assistant Manager
Family Dollar
09.2012 - 07.2015
Bachelor of Science - Leadership
Hamburger University
High School Diploma -
Hernando High School