Cleo Patterson
San Antonio,TX
Summary
Professional with significant experience in case management, skilled in developing and implementing client care plans that address individual needs and circumstances. Known for fostering team collaboration and driving results, adaptable to changing environments, and capable of managing multiple priorities. Proficient in needs assessment, resource coordination, and client advocacy, consistently maintaining high standards and results-oriented approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Management Specialist I
State of Maryland- Department of Juvenile Service
01.2023 - 01.2024
- Determined risk to community safety, level assessment, and completed detention processing
- Built positive and collaborative relationships with juveniles, parents, police officers, court administrators, co-workers etc
- Referred youth to appropriate level of supervision
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
- Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
- Provided safety planning, crisis intervention and case management to clients.
- Kept up to date with industry trends and changes in regulations, adjusting case management strategies as needed to maintain optimal service delivery.
- Managed approximately 30 incoming calls, emails and faxes per day from clients, parents, administrators, etc
Correctional Programs Supervisor
State of North Carolina – Maury Correctional Institution
01.2017 - 01.2019
- Provide daily supervision to approximately 10 Case Management Specialist
- Provide case direction to staff
- Maintained order in the facility
- Monitored the effectiveness of community volunteer staff
- Supervised classification, release, incentive wages, religious programs, volunteer, recreation and educational oversite provided
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Correctional Programs Case Manager
State of North Carolina – Maury Correctional Institution
01.2013 - 01.2017
- Managed a caseload of 150 offenders
- Monitored daily activities and programs while providing safety and security
- Maintained written documentation and daily tracking sheet
- Developed release plan
- Secured housing services and other reentry services for offenders
- Performed crisis intervention services and routine counseling for offenders
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Youth Associate
Lenoir Youth Development Center
01.2012 - 01.2013
- Provided counseling services to approximately 25 youth to foster learning, improved social behaviors, to encourage the use of reasoning and coping skills, during their incarceration
- Offered insightful input in team meetings that resulted in streamlined processes for improved overall efficiency in service delivery.
- Monitored youth interactions during class, recreation and controlled movement
- Lead group meetings as a part of youth’s rehabilitation planning meetings
- Maintained accurate records of attendance, incident reports, and evaluations to ensure proper documentation for future reference.
- Demonstrated adaptability by adjusting program plans as needed to accommodate unexpected changes, maintaining a high level of service quality.
- Collaborated with fellow associates for effective planning and execution of youth events and activities.
- Implemented positive reinforcement strategies to encourage respectful behavior amongst participants during program sessions.
Fourth Grade Teacher, Lead
Children’s Village
01.2003 - 01.2010
- Tracked approximately 25 student progress using formative and summative assessments, informing future instruction and support strategies.
- Implemented differentiated instruction methods to meet the diverse needs of each learner, ensuring academic growth across all ability levels.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Incorporated diverse instructional strategies, accommodating different learning styles and needs within the classroom.
- Created learning improvement plans
- Encouraged cooperative group work among students, developing collaborative skills necessary for future success in school and beyond.
- Worked in with administrators, social workers and mental health professionals to promote educational and social growth
- Assessed student progress by administering tests and evaluating results.
- Developed strong relationships with parents through regular communication, fostering a supportive learning community.
- Was awarded teacher of the year
- Maintained accurate records of student performance data, communicating progress with both students and families regularly throughout the year.
- Promoted positive behavior management techniques, creating a respectful and inclusive atmosphere for all learners.
Education
Bachelor of Arts - Criminal Justice
Shaw University
Raleigh, NC05.1992
Skills
- Data collection
- Ethical practice
- Admissions processes
- Proficient in Micro-Soft Word
- Discharge documentation
- Teamwork
- Client needs assessments
- Written and verbal communication
- Interviewing skills
- Community outreach
- Active listening
- Relationship building
Additional Training And Certifications
- Internal Investigation Training
- Evidence Based Training
- Advances Supervised Release Crisis Intervention
- Inmate Suicide Intervention
- Juvenile Justice Certification
- Correctional Officer Certification
- Career Readiness Certification (GOLD)
- Texas General Line Agent Life, Accident, Health and HMO
- Property and Casualty
Certification
- Certified Juvenile Correctional Officer DJS for state of North Carolina 06-2012 to 10-2013
- Certified Correctional Officer DPS for state of North Carolina 12-2013 to 4-2019
- General Lines Agent (Life, Accident, Health, HMO,Property and Casualty for the state of Texas 10-01-2021 to 12-31-2023
- Certified by MCTC for state of Maryland 07-2023 to 3-2024
Timeline
Case Management Specialist I
State of Maryland- Department of Juvenile Service
01.2023 - 01.2024
Correctional Programs Supervisor
State of North Carolina – Maury Correctional Institution
01.2017 - 01.2019
Correctional Programs Case Manager
State of North Carolina – Maury Correctional Institution
01.2013 - 01.2017
Youth Associate
Lenoir Youth Development Center
01.2012 - 01.2013
Fourth Grade Teacher, Lead
Children’s Village
01.2003 - 01.2010
Bachelor of Arts - Criminal Justice
Shaw University