Carolina Herrera
Mentes Psicología
Goodyear,AZ
9
years of professional experience
Bilingual Human Resources and Case Management professional with experience supporting recruitment, onboarding, employee relations, and client services in fast-paced environments. Skilled in conducting needs assessments, coordinating resources, and developing structured care and support plans aligned with organizational and individual goals. Strong background in managing confidential records, HR documentation, and administrative processes with accuracy and attention to detail. Adept at working across teams to support employees and clients while ensuring efficient operations and high-quality service delivery. Fluent in English and Spanish with strong communication and interpersonal skills.
Work History
CLIENT SERVICES & CASE MANAGEMENT SPECIALIST
5 Years 2 Months- • Maintained confidential client records and documentation.
• Coordinated appointments, scheduling, and client communications.
• Prepared reports, case notes, and administrative documentation.
• Managed sensitive information while ensuring compliance with privacy standards.
• Collaborated with multidisciplinary professionals to coordinate services.
• Provided customer-focused support and resolved client inquiries.
• Maintained accurate electronic and physical records.
HUMAN RESOURCES MANAGER
2 Months- Coordinated recruiting, candidate screening, hiring, and onboarding activities.
- Maintained employee records and personnel documentation.
- Assisted with payroll processing and attendance tracking.
- Managed employment contracts and personnel files.
- Responded to employee concerns and HR-related inquiries.
- Supported workforce planning and employee engagement initiatives.
- Coordinated HR documentation and compliance processes.
EDUCATIONAL SUPPORT COORDINATOR
3 Months- Maintained student records and confidential documentation.
- Prepared reports and assessment documentation.
- Coordinated communication between families, educators, and support staff.
- Assisted with scheduling meetings and program activities.
- Supported implementation of educational programs and services.
- Maintained organized files and administrative records.
Administrative Support Intern
1 Month- Maintained confidential records and documentation in compliance with organizational procedures.
- Assisted with administrative operations, data entry, and document management.
- Prepared reports and organized files for healthcare staff and departments.
- Coordinated communication between patients, staff, and multidisciplinary teams.
- Scheduled appointments and supported daily office operations.
- Managed sensitive information with a high degree of accuracy and confidentiality.
HR & ADMINISTRATIVE INTERN
- Prepared personnel documents and employee records.
- Assisted with payroll-related processes and administrative support activities.
- Organized and maintained personnel files and documentation.
- Performed data entry and recordkeeping tasks.
- Assisted with office administration and document management.
- Supported day-to-day HR operations.
Psychotherapist
5 Years 3 Months- Use of cognitive and psychotherapeutic techniques to treat clinical conditions.
- Confidential patient records and progress tracking.
- Counseling for individuals facing daily life difficulties or seeking self-understanding.
- Collaborated with psychiatrists and other healthcare professionals to coordinate patient care.
- Created client treatment plans based on assessments and goals.
- Trained newly hired psychologists on clinic standards and procedures.
Social Service
1 Year- Preparation of documents and personnel record management.
- Payroll processes and administrative support.
Internship in Educational Psychology
3 Months- Engaged in professional training courses and development programs.
- Designed educational content and materials for students.
- Encouraged teamwork and active participation among students.
- Ensured compliance with educational quality standards, safety, and student well-being.
- Proposed improvements for educational content and teaching strategies.
- Developed audiovisual resources for teaching various subjects.
- Created a conducive learning environment for students.
Evaluation and Diagnosis
1 Year- Utilized specialized assessment tools for failure evaluation and diagnosis.
- Diagnosed emotional and mental disorders, and developed treatment plans.
- Documented project progress, conducted tests, and evaluated results.
Internship in Organizational Psychology
3 Months- Professionally adhered to assigned work instructions.
- Participated in training courses and professional development programs.
- Fulfilled objectives established for the internship period.
- Assisted in achieving the company's business and commercial goals.
- Used materials and tools responsibly in the assigned practice area.
- Supported research and data collection tasks.
- Assisted with basic administrative and accounting activities.
Workshop Facilitator
4 Months- Conducted basic repairs on equipment and faulty units.
- Used various types of tools for work-related tasks.
- Requested necessary materials from direct supervisors.
Education
Bachelor’s Degree - Psychology
High School Certificate - Social Work
Skills
Human Resources Administration
Recruitment & Onboarding
Employee Relations Support
Personnel Records Management
Payroll Support
Document Management
Data Entry
Microsoft Office Suite
Calendar & Schedule Management
Administrative Support
Customer Service
Bilingual English & Spanish
Confidential Information Handling
Team Collaboration
Written & Verbal Communication
Responsibility and commitment
Group therapy facilitation
Client advocacy
Regulatory compliance
Data collection
Ethical practice
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
CLIENT SERVICES & CASE MANAGEMENT SPECIALIST
Mentes Psicología
04.2021 - CurrentRead More
Psychotherapist
Mentes Psicología
03.2021 - CurrentRead More
HUMAN RESOURCES MANAGER
Baja Rino Servicios S.A de C.V.
01.2021 - 03.2021Read More
EDUCATIONAL SUPPORT COORDINATOR
PANAMBI
09.2020 - 12.2020Read More
Administrative Support Intern
General Hospital
01.2019 - 02.2019Read More
HR & ADMINISTRATIVE INTERN
Cosmedym S.A. De C.V.
09.2018 - 09.2018Read More
Internship in Organizational Psychology
Cosmedym S.A. de C.V
09.2018 - 12.2018Read More
Workshop Facilitator
Integral Family Development, DIF
08.2018 - 12.2018Read More
Internship in Educational Psychology
Miguel Hidalgo Elementary School
01.2018 - 04.2018Read More
Evaluation and Diagnosis
PsicoUnidad
01.2018 - 01.2019Read More
Social Service
Human Rights Commission (CNDH)
12.2017 - 12.2018Read More
Preparatoria Federal Lázaro Cárdenas
High School Certificate from Social Work
Read More
UNIFRONT University
Bachelor’s Degree from Psychology
Read More
Certifications and Licenses
- 2020, Course: Prevention of Psychosocial Risk Factors at Work (NOM-035-STPS-2018)
- 2020, Diploma in Sexual Diversity and Human Rights
- 2020, Diploma in Human Rights of People in Prison
- 2019, Workshop Facilitator: ADHD for Parents
- 2019, Workshop Facilitator: Teen Parents
- 2018, Workshop: Forensic Psychological Assessment, Child Sexual Abuse & Suicide Note Interpretation
- 2017, First Aid Diploma: Six Life-Saving Actions
- 2015, State Congress of Psychologists
- 2015, Social Work Training Program
- Specialization in Child and Adult Thanatology
- Diploma in Early Stimulation
- English and Spanish Certification – University of San Diego