CLEOLA J. WRIGHT

• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
• Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
• Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
• Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
• Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
• Ordered prescription refills on behalf of existing office patients.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.

scanned documentation before and after appointments into EHR system.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising
• Measured patient spirometry.

• Obtained client medical history,vital signs, symptoms, and allergies.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Improved clinical workflow with electronic health records system.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained database for storage and retrieval of medical records.
• Compiled, abstracted and coded patient data using classification manuals and standard systems.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
• Maintained patient records in compliance with security regulations
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
• Maintained patient confidence by keeping patient records information confidential

• EMR trained
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Ordered and prepared reagents and supplies.
• Obtained all prescribed laboratory testing.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Verified appropriate lab couriers picked up collected lab specimens.
• Obtained client medical history, medication information, symptoms and allergies.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collected and documented patient medical information such as blood pressure and weight.