Cleopatra Pfunde
Lowell,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged and empowering work culture. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Skilled in working under pressure and adapting to new situations, innovative and goal oriented.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
TruGreen
09.2021 - Current
- Trained and supervised team of fifty technicians to meet business needs and goals.
- Met with customers on lawns to discuss service needs and develop effective and practical resolutions.
- Maintained schedules, evaluated technician performance and conveyed constructive feedback to improve skills.
- Monitored chemical inventory levels and placed orders to replenish products using Coupa.
- Improved service rate by 6% in two weeks
- Participated in 2023 Steering committee and developed Weed and Turf playbook.
Lawn Technician
TruGreen
02.2019 - 08.2021
- Provided expert lawn care by applying fertilizers and pesticides, monitored and evaluated condition of 20 large lawns.
- Contributed to company growth by consistently delivering high-quality services achieving service rate of 95%.
- Resolved customer related problems in 2 days, improved operations and provided exceptional service.
- Trained and supervised 4 junior lawn care technicians to improve quality of service through application best practices.
Education
Ph.D. - Agronomy And Crop Science
University of Fort Hare
Alice Eastern Cape, South Africa05.2017
Master of Science - Agronomy And Crop Science
University of Fort Hare
Alice Eastern Cape, South Africa05.2013
Skills
- Coaching and Mentoring
- Problem-Solving
- Managing Operations and Efficiency
- Goal-Oriented
- Reliable and Responsible
- Scheduling and Coordinating
Accomplishments
- Collaborated with the 2023 Steering committee team in the development of the Weed and Turf Playbook.
Certification
Commerical Certification
- Turf
- Outdoor Nuisance Pest
- General Pest control
- Mosquito and Biting Fly
- Rights of Way
- Shade trees and ornamental
Timeline
Service Manager
TruGreen
09.2021 - Current
Lawn Technician
TruGreen
02.2019 - 08.2021
Ph.D. - Agronomy And Crop Science
University of Fort Hare
Master of Science - Agronomy And Crop Science
University of Fort Hare
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