Cleopatra Scott
Ozone Park ,NY
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Server
Tropical Coffee Shop
Brooklyn , New York
06.2019 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Office Assistant
Supreme Court Of Justice
Dominican Republic
04.2012 - 06.2017
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
Education
Degree In Law -
Utesa University
Dominican Republic 01.2011 - 06.2016
Skills
Bill computation
Food preparation and safety
Ordering procedures
Cash Handling
To-go order preparation
Menu memorization
Food and beverage pairings
Dining area maintenance
Sales expertise
Hospitality service expertise
High-volume dining
[Number] WPM typing speed
Document filing
Document preparation
Client service and support
Writing and editing
Administrative support
Timeline
Customer Server
Tropical Coffee Shop
06.2019 - Current
Office Assistant
Supreme Court Of Justice
04.2012 - 06.2017
Degree In Law -
Utesa University
01.2011 - 06.2016