Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Learn HTML by Building a Cat Photo App
Work Availability
Quote
Timeline
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Cleta Phillips

Cleta Phillips

Moncks Corner,SC

Summary

Proficient Data Center Technician offering more than 5 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Center Technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1

Google IT Support Certificate

Work History

Google Data Center Technician

Google
01.2018 - 01.2023
  • Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
  • Worked closely with Hardware testing designer to execute and improve test coverage.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Successfully operated heavy equipment such as forklifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Installed and managed structured cabling infrastructure.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Diagnosed and executed resolution for network and server issues.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.

Materials Handler

XPO Logistics
10.2017 - 01.2018
  • Keep inventory of hardware supplies for clients
  • Create and submit orders for supplies for clients
  • Perform quality assurance over supplies received for clients.
  • Transported inventory items to appropriate locations.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Hardware Operations Assembler

Adecco
Moncks Corner, SC
2017.07 - 2017.10
  • At Google’s Data Center
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Human Service Assistant

South Carolina Dept
04.2013 - 07.2017
  • Provide training, assistance, and active treatment for people with developmental disabilities
  • Responsible for a small, home-like environment for up to 15 people
  • Escort and monitor people to programs, appointments, and off-campus trips.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.

Crew Member

McDonalds
08.2012 - 04.2013
  • Customer service and team relationships
  • Cleaned Bathrooms
  • Take out the trash
  • Cleaned play area
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Library Aide

Sheppard AFB Library
06.2008 - 05.2012
  • Compile records, sort and shelve books, issued and received library materials such as pictures, cards, slides and microfilm
  • Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Placed books on proper shelves when returned to circulation.

Education

Associate of Applied Science - Pharmacy

Vernon College
Wichita Falls, TX
05.2014

Skills

  • Reading Comprehension
  • Server Configuration
  • Knowledge Base
  • Critical Thinking
  • Active Listening
  • Equipment Servicing
  • Ticket Changes
  • Switches and Routers
  • Maintenance and Repair
  • IT Support
  • Bug Fixes
  • Hardware Diagnostics
  • Computer Hardware Troubleshooting
  • Diagnose Network Problems
  • Troubleshoot Connectivity
  • Ethernet Cables
  • Maintain Infrastructure
  • Fiber Testing

Accomplishments

  • GOOGLE IT Support Specialist
  • The Bits and Bytes of Computer Networking
  • Technical Support Fundamentals
  • System Administration and IT Infrastructure Services
  • Operating Systems and You: Becoming a Power User
  • IT Security: Defence against the Digital Dark Arts
  • LinkedIn Profile

Certification

  • GOOGLE IT Support Specialist
  • The Bits and Bytes of Computer Networking
  • Technical Support Fundamentals
  • System Administration and IT Infrastructure Services
  • Operating Systems and You: Becoming a Power User
  • IT Security: Defence against the Digital Dark Arts

Learn HTML by Building a Cat Photo App

 

I learned HTML (Hypertext Markup Language) for content, and CSS (Cascading Style Sheets) for design.

First, I build a cat photo app to learn the basics of HTML and CSS. 

Later, I learned modern techniques like CSS variables by building a penguin, and best practices for accessibility by building a quiz site.

Finally, I learned how to make webpages that respond to different screen sizes by building a photo gallery with Flexbox, and a magazine article layout with CSS Grid.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you can dream it, you can do it.
Walt Disney

Timeline

Google Data Center Technician

Google
01.2018 - 01.2023

Materials Handler

XPO Logistics
10.2017 - 01.2018

Hardware Operations Assembler

Adecco
2017.07 - 2017.10

Human Service Assistant

South Carolina Dept
04.2013 - 07.2017

Crew Member

McDonalds
08.2012 - 04.2013

Library Aide

Sheppard AFB Library
06.2008 - 05.2012

Associate of Applied Science - Pharmacy

Vernon College
Cleta Phillips