Charles Clete Vickers
Grapeland,Texas
Summary
Service Technician III with Centerpoint Energy Inc, skilled in gas appliance installation and emergency response coordination. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Adept at training junior technicians and maintaining safety compliance, ensuring optimal equipment performance and reliability.
Overview
24
24
years of professional experience
Work History
Service Technician III
Centerpoint Energy Inc
Crockett, Texas
04.2001 - Current
- Performed maintenance and repairs on gas distribution equipment.
- Conducted safety inspections to ensure compliance with industry standards.
- Installed and tested gas appliances for residential and commercial customers.
- Responded to service calls for troubleshooting and emergency repairs.
- Documented service activities in digital reporting systems for accuracy.
- Collaborated with team members to enhance service delivery processes.
- Trained junior technicians on best practices and safety protocols.
- Maintained inventory of tools and equipment for efficient operations.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
Education
High School Diploma -
Grapeland High School
Grapeland, TX05-1996
Angelina College
Lufkin, TXSkills
- Equipment maintenance
- Gas appliance installation
- Safety inspection
- Troubleshooting techniques
- Customer relationship management
- Service ticketing systems
- Inventory management
- Emergency response coordination
- Problem solving
- Effective communication
- Team collaboration
- Training and mentoring
- Attention to detail
- Time management
- Technical support
- Professional and courteous
- Incident reporting
- Hand tools proficiency
- Service reports
- Work documentation
- Valid Driver's license
- Customer service
References
- Mitchell Huff, Huff Welding-936.222.1402
- Darrell Flanagen, Retired-CenterPoint Energy-903.922.5060
- Bobby Smith-CenterPoint Energy-936.662.7882
Timeline
Service Technician III
Centerpoint Energy Inc
04.2001 - Current
High School Diploma -
Grapeland High School
Angelina College
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