Cletia Pilgrim
Bentonville,AR
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
41
41
years of professional experience
Work History
Sr. Administration Manager
Consumer Testing Laboratories, Inc. / UL Solutions
07.1998 - 03.2023
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Enhanced team productivity by providing training and development opportunities for staff members.
- Mentored junior staff members, fostering a positive work environment that promoted professional growth and development.
- Oversaw day-to-day operations of the administration department, ensuring timely completion of tasks while maintaining high-quality standards.
Call Center Representative/Membership Officer
AT&T Family Federal Credit Union
10.1995 - 06.1998
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Processed loan applications by phone and had loan approval authority of up to $2500 unsecured, $40,000 secured as a Level I officer.
Head Teller/Note Secretary
BancFirst
01.1982 - 10.1995
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Received car loan, home loan, and other payments and posted to accounts.
Education
High School Diploma -
Mcalester High School
Mcalester, OKNo Degree -
East Central University
Ada, OKSkills
- Customer Service
- Communicating With Clients
- Call Center Customer Service
- Multitasking
- Database Research
- Documentation and Reporting
- Verbal and Written Communication
Accomplishments
- Completed computer training at Kiamichi Area Vo-Tech (McAlester, Oklahoma)
- Completed Accounting and Economic courses at Eastern Oklahoma State College (Wilburton, Oklahoma)
- Head Teller & Supervisor Training
- Training on all Bank Regulations
- Numerous Teller Training
- Star Staff Training and Recognition Program
- Excel Training given by Wal-Mart Stores, Inc.
- PowerPoint Training given by Wal-Mart Stores, Inc.
- Consumer Testing Laboratories Supervisory Training
Timeline
Sr. Administration Manager
Consumer Testing Laboratories, Inc. / UL Solutions
07.1998 - 03.2023
Call Center Representative/Membership Officer
AT&T Family Federal Credit Union
10.1995 - 06.1998
Head Teller/Note Secretary
BancFirst
01.1982 - 10.1995
High School Diploma -
Mcalester High School
No Degree -
East Central University
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