Annie Prescott
Senior Manger, Quality Assurance And Operations
Converse,TX
Summary
Resourceful Senior Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency while focused on continuous business and professional improvement. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Sr. Manager, Quality Systems Administration
South Texas Blood and Tissue Center/BBG
San Antonio, TX
07.2020 - Current
- Identified problems and worked with senior management to develop effective solutions.
- Recommended improvements for cross-functional projects and processes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Sr Manager, Mobile Operations, Donor Services
South Texas Blood and Tissue Center/BBG
San Antonio, TX
04.2018 - 07.2020
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team of 80 direct reports and 10 indirect reports.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Managed event logistics and operations, including support staff, vendor services and volunteers for multiple large scale blood drives; most notable was for a 9th annual blood drive, resulting in highest single collection day of 726 units.
- Liaised with marketing and PR colleagues to promote special events in social calendars to optimize blood donor bookings.
Assistant Director, Quality Assurance
South Texas Blood and Tissue Center/BBG
San Antonio, TX
05.2017 - 04.2018
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Assisted in implementation of company-wide Quality Management System (QMS), maintaining compliance with ISO 9000:2015, AABB, and FDA, and enhancing internal outcomes.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Assistant Director, Quality Assurance
Qualtex Laboratories/BBG
San Antonio, TX
05.2016 - 05.2017
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Improved quality processes for increased efficiency and effectiveness.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Implemented electronic time/date stamp that resulted in 40% reduction of sample storage errors and 40hrs of weekly investigation hours
- Assisted in the closure of 1000+ backlogged deviation records from previous administration in less than 3 months
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Center Quality Manager
Grifols Biomat
San Antonio, TX
06.2012 - 05.2016
- Host FDA, EMA, CLIA, PPTA, and corporate audits.
- Performs internal audits.
- Maintain and monitor plasma collection procedures to ensure center complies with standard operating procedures, the CFR, OSHA, EMA, FDA PPTA federal and state regulations, and local policies and procedures.
- Report deviation trending monthly.
- Create and assess CAPAs and perform Root Cause investigations.
- Perform weekly observations of staff in all areas of plasma collection and donor suitability.
- Gain control of viral marker positive product or any other non-compliant product.
- Work in conjunction with local health department to report viral markers received.
- Manages daily release of plasma products and samples.
- Have ability to interpret complex data and SOPs to relay to staff that will perform procedures.
- Responsible for managing 40 employees in all areas of quality and production.
- Obtained ASQ CQIA certification in 2013.
- Provide customer service to donors to include investigating and resolving customer concerns.
- Responsible for records and record reviews.
- Monitor and report to Operations Mgmt the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.
Donor Processor
Talecris Plasma Resources
Louisville, KY
06.2011 - 05.2012
- Conducts medical history pre-screening.
- Gathers donor vitals and checks HCT and Total Protein via fingerstick.
- Schedules appointments, answers multi line phone, greets donors.
- Comply with standard operating procedures, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.
Cornea Recovery Technician
Kentucky Lions Eye Bank
Louisville, KY
07.2010 - 12.2010
- Receives cornea donation cases from KODA via phone.
- Evaluates Medical and Social History of organ donor, verifying donor eligibility.
- Completes physical exam of cadaver.
- Retrieve cornea from donor using sterile technique.
- Prepare samples and paperwork for testing lab using cGMP.
Manufacturing Supervisor
American Red Cross
Louisville, KY
10.2009 - 05.2012
- Manages blood product inventory for shipment to customers across the country, as well as supplies used in manufacturing and shipping of blood products.
- Ensure region complies with standard operating procedures, ARCBS directives, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.
- Responsible for staff interaction ensuring customers are satisfied with American Red Cross service and products.
- Provide customer service to clients to include investigating and resolving customer concerns.
- Responsible for the supervision of the hospital services staff including, but not limited to assisting with hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.
- Responsible for records and record reviews.
- Plan and implement training for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulatory requirements and the needs of the American Red Cross with LMS, BiTS, and CBT.
- Implemented transportation budget resulting in $25,000 savings.
- Monitor and report to management the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.
Compliance Specialist
American Red Cross
Louisville, KY
11.2008 - 03.2009
- Ensure region complies with standard operating procedures, ARCBS directives, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.
- Track procedural problems and counsel staff as needed.
- Identifies and investigates problems and conducts root cause analysis.
- Recommends corrective actions, dispositions and modifications; implements corrective actions.
- Responsible for ensuring that all aspects, impacts, and causes of problems are identified, documented, and resolved.
Training Specialist
American Red Cross
Louisville, KY
05.2006 - 11.2008
- Plan and implement training for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulatory requirements and the needs of the American Red Cross with LMS, BiTS, and CBT.
- Demonstrate job skills for new and incumbent staff, showing attention to detail and full knowledge of daily operations.
- Monitor and report to management the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.
Technical Assistant I
American Red Cross
Louisville, KY
04.2005 - 05.2006
- Manufacture blood products including, but not limited to, whole blood, platelets, plasma, red blood cells, and cryoprecipitate.
- Meet the quality and quantity production goals established by the department.
- Operate, maintain and perform quality control checks on laboratory equipment.
- Ensure adequate inventory of required supplies.
- Perform data entry and operate the computer programs associated with component production, labeling and storage.
- Maintain accurate, legible and complete production and testing records.
- Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), CFR, OSHA and other applicable Federal, state and local regulations.
Microbiology Assistant
Colgate-Palmolive
Jeffersonville, IN
08.2005 - 10.2005
- Collect samples using aseptic technique.
- Prepare agar, run autoclave, prepare petri dishes for bacterial testing.
- Collect and analyze data sets from daily tests.
Education
B.A - Biology, Botany
Indiana University SE
08.2003 - 12.2005
A.A.S - Biology
Olney Central College
08.2001 - 08.2003
Skills
CoachingCustomer serviceHiringManaging
Staff Management
Strategic Planning
Creative problem solving
Inter-department collaboration
Exceptional interpersonal communication
Personnel training and development
Team Building
Process improvement specialist
Regulations expertise
Budgeting and forecasting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Six Sigma Green Belt Training
Timeline
Sr. Manager, Quality Systems Administration
South Texas Blood and Tissue Center/BBG
07.2020 - Current
Six Sigma Green Belt Training
12-2019
Sr Manager, Mobile Operations, Donor Services
South Texas Blood and Tissue Center/BBG
04.2018 - 07.2020
Assistant Director, Quality Assurance
South Texas Blood and Tissue Center/BBG
05.2017 - 04.2018
Assistant Director, Quality Assurance
Qualtex Laboratories/BBG
05.2016 - 05.2017
Center Quality Manager
Grifols Biomat
06.2012 - 05.2016
Donor Processor
Talecris Plasma Resources
06.2011 - 05.2012
Cornea Recovery Technician
Kentucky Lions Eye Bank
07.2010 - 12.2010
Manufacturing Supervisor
American Red Cross
10.2009 - 05.2012
Compliance Specialist
American Red Cross
11.2008 - 03.2009
Training Specialist
American Red Cross
05.2006 - 11.2008
Microbiology Assistant
Colgate-Palmolive
08.2005 - 10.2005
Technical Assistant I
American Red Cross
04.2005 - 05.2006
B.A - Biology, Botany
Indiana University SE
08.2003 - 12.2005
A.A.S - Biology
Olney Central College
08.2001 - 08.2003