Felix Dorville
San Antonio,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, and provides training. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Lead
South Texas Blood & Tissue Center
08.2023 - Current
- Overseeing the daily floor operations in Hospital Services, including fulfillment and delivery of hospital orders, coordinating blood drive and donor room pickups, and inventory control.
- Performed dispatcher duties
- Trained new team members by relaying information on SOPs and safety requirements.
- Assisted in the interview process for selecting new hires.
- Promoted a positive work environment by fostering teamwork, open communication, and respect.
Import Export Specialist
South Texas Blood & Tissue Center
06.2022 - 08.2023
- Fulfilled and shipped blood and blood related products throughout the United States.
- Performed dispatcher duties along with export task.
- Assisted export customers with resolving shipping-related issues and delays, maintaining positive customer relationships.
- Placed outbound to calls to export customers and local customers to generate sales
Hospital Services Delivery Representative
South Texas Blood and Tissue Center
08.2021 - 06.2022
- Delivered blood and blood related components to customers throughout the South Texas area.
- Fulfilled and packed blood orders using El Dorado and Hema Control
- Picked up blood from blood drives and fixed sites.
- Consistently met or exceeded performance targets for on-time deliveries, contributing to overall company success.
Fulfillment Specialist
South Texas Blood Tissue Center
08.2015 - 09.2020
- Performed dispatcher duties, and delivered blood products.
- Handled the fulfillment and shipping of export customers orders.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Hospice Source
06.2014 - 06.2015
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Delivered and assembled DME equipment to hospice patients throughout the South Texas region.
- Trained patients, caregivers are how to properly and safely operate DME equipment.
- Sanitized and tested returned DME equipment and performed warehouse and on call duties.
Education
Some College (No Degree) - English Literature & Education
Kendall Campus
Miami, FLHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2000
Skills
- Attention to detail
- Customer focus
- Training
- Product management
- Workflow management
Timeline
Team Lead
South Texas Blood & Tissue Center
08.2023 - Current
Import Export Specialist
South Texas Blood & Tissue Center
06.2022 - 08.2023
Hospital Services Delivery Representative
South Texas Blood and Tissue Center
08.2021 - 06.2022
Fulfillment Specialist
South Texas Blood Tissue Center
08.2015 - 09.2020
Patient Care Technician
Hospice Source
06.2014 - 06.2015
Some College (No Degree) - English Literature & Education
Kendall Campus
High School Diploma -
North Miami Senior High School
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