Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cleusa Goncalves

Utica

Summary

At Big Daddy’s Hair Store, I spearheaded a team to elevate sales and profitability, mastering budget management and fostering unparalleled client loyalty through exceptional customer relationship management. My leadership not only enhanced team building but also optimized operations, demonstrating a blend of strategic oversight and interpersonal acumen. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

General Manager

Big Daddy’s Hair Store
01.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Associate In Criminal Justice - Criminal Justice

Lackawanna College
Scranton, PA
05.2025

Diploma - High School

Brockton High School
Brockton, MA
06.2016

None - Early Childhood Education

Massasoit Community College
Brockton, MA

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Staff Management
  • Customer Relations
  • Training and Development
  • Staff Training
  • Staff training/development
  • Customer Relationship Management
  • Staff Training and Development
  • Administrative Skills

Languages

English
Full Professional
Portuguese
Elementary
Cape Verdean Creole
Native or Bilingual
Spanish
Full Professional

Timeline

General Manager

Big Daddy’s Hair Store
01.2019 - Current

Associate In Criminal Justice - Criminal Justice

Lackawanna College

Diploma - High School

Brockton High School

None - Early Childhood Education

Massasoit Community College
Cleusa Goncalves