Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cleveland Cleaves

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Ambitious Communications Specialist possessing strong public relations, communication and project management abilities. Excels in managing print communications and enforcing proactive media plans. Diverse credentials in both private and public industry sectors.

Overview

7
7
years of professional experience

Work History

Sales Associate

Heya Wellness
01.2024 - Current
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.

Multimedia Specialist

EMG Enterprise
06.2020 - Current
  • Enhanced client satisfaction by delivering high-quality multimedia projects on time and within budget.
  • Developed innovative multimedia solutions for various industries, resulting in increased brand awareness and customer engagement.
  • Collaborated with cross-functional teams to create visually appealing and effective multimedia content tailored to specific audiences.
  • Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
  • Incorporated interactive elements into e-learning modules, enhancing user engagement and knowledge retention rates among learners.
  • Worked closely with clients throughout each project phase from concept development through final delivery, building strong relationships based on trust and collaboration.
  • Coordinated with clients to develop multimedia content strategies that align with their business goals and target audience preferences.

Supervisor

Beyond Hello
04.2021 - 08.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Teacher

Riverview Gardens School District
08.2016 - 05.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Education

Master of Arts - Digital Communications And Media

Webster University
St Louis, MO
05.2019

Bachelor of Arts - Communications

Southeast Missouri State University
Cape Girardeau, MO
05.2016

Skills

  • Key Holder
  • Creative Direction
  • Visual Storytelling
  • Copywriting
  • Content Creation
  • Project Management
  • Audio Production
  • Scriptwriting
  • Product Merchandising
  • Loss Prevention
  • Conflict resolution
  • Time management
  • Customer service excellence
  • Team collaboration
  • Visual merchandising
  • Organizational skills
  • Microsoft Applications Proficiency
  • Computer Proficiency and Microsoft Office
  • Relationship Building

Timeline

Sales Associate

Heya Wellness
01.2024 - Current

Supervisor

Beyond Hello
04.2021 - 08.2023

Multimedia Specialist

EMG Enterprise
06.2020 - Current

Teacher

Riverview Gardens School District
08.2016 - 05.2020

Master of Arts - Digital Communications And Media

Webster University

Bachelor of Arts - Communications

Southeast Missouri State University

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Cleveland Cleaves