Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLEVELAND TOLLIVER

Pinellas Park,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

20
20
years of professional experience

Work History

CSA

Wawa
St. Petersburg, FL
09.2018 - Current
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Identified opportunities for continuous improvement in personal, departmental and organizational areas to enhance department and company performance.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Verified that all items purchased were rung up correctly at checkout.
  • Informed customers about discounts and special offers on products they were interested in purchasing.
  • Resolved customer complaints courteously and efficiently.
  • Provided excellent customer service in a friendly and professional manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Delivery Driver

GA Foods
St. Petersburg, FL
03.2016 - 01.2021
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Assisted in loading and unloading supplies when needed from suppliers or vendors.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Analyzed customer address to determine best route for timely delivery.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Kept accurate logs of all deliveries and trips.
  • Loaded and unloaded delivery vehicles with food items.
  • Maintained cleanliness of vehicle interior and exterior.
  • Complied with company policies related to safe driving practices and procedures.
  • Carried food in insulated bags to maintain hot or cold temperature.

Dock Supervisor

HITS Promotions
St. Petersburg, FL
02.2014 - 09.2017
  • Provided training and guidance to new hires on company policies, rules, regulations, safety protocols.
  • Hired and trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Implemented quality control measures at the dockside area ensuring only approved products are loaded onto vessels before departure.
  • Developed standard operating procedures, rules and regulations for employees and marina users.

Machine Operator

Sidari's Italian Foods
Cleveland, OH
03.2006 - 09.2009
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Utilized fastening equipment to fasten, package and stack materials and products.

Floor Technician

Hillcrest Hospital
Mayfield Heights, OH
05.2004 - 11.2006
  • Monitored work areas to ensure that no debris was left behind after cleaning.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Vacuumed, buffed and waxed [Type] floors without causing disruptions to [Type] business.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Vacuumed carpets, rugs, and upholstered furniture.
  • Inspected floor surface, assessed conditions and corrected potential imperfections affecting carpet and flooring installations.
  • Dusted furniture, machines or equipment.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Completed routine maintenance checks, notifying management of needed repairs.

Machine Operator

Minute Men Staffing
Cleveland, OH
02.2009 - 04.2014
  • Monitored and observed production line to watch for pile-ups and jams.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Maintained proper chemical inventories.
  • Operated forklift to place finished products on skids and transport to warehouse.

Education

High School Diploma -

Cleveland School Of The Arts
Cleveland, OH
06.1999

Skills

  • Customer Success Management
  • Data Management
  • Customer Service Excellence
  • Report Generation
  • Shipping and Receiving Understanding
  • Order Processing

Timeline

CSA

Wawa
09.2018 - Current

Food Delivery Driver

GA Foods
03.2016 - 01.2021

Dock Supervisor

HITS Promotions
02.2014 - 09.2017

Machine Operator

Minute Men Staffing
02.2009 - 04.2014

Machine Operator

Sidari's Italian Foods
03.2006 - 09.2009

Floor Technician

Hillcrest Hospital
05.2004 - 11.2006

High School Diploma -

Cleveland School Of The Arts

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