Summary
Overview
Work History
Education
Skills
Volunteer Experience
Web
Timeline
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Cliff Brown IV

Cliff Brown IV

Livingston

Summary

Throughout my career, I've had the privilege of leading diverse teams and managing a broad range of capabilities and projects, all while integrating new technologies and processes to enhance the customer experience. At the core of these experiences is my passion for people-the driving force behind my success and the foundation of my professional journey. Empowering teams, fostering collaboration, and cultivating a customer-centric culture have been key to achieving meaningful, lasting impact in every role I've held. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

21
21
years of professional experience

Work History

Senior Program Manager

Best Buy
01.2020 - 06.2025
  • I have led across Best Buy's broad portfolio of retail & services. The portfolio spans n-Home Installation / Repair Services, Connected Car & Auto Tech installation, Technical Remote Support, Global Call Centers, & In-Store Services.
  • Most recent oversight: $300M Connected Car & Install Business, the largest in North America | 1,100 technicians and 550 locations.
  • Customer experience 4.5 to 4.75 CSAT | Best in Company
  • Revenue : YoY comp growth +2% | Highest Rev since 2017
  • Best Buy U.S. | $42B Publicly Traded Enterprise

Various Leadership Roles

Best Buy / Geek Squad
04.2004 - 01.2020
  • 2021 - Recognized for outstanding leadership of the business.
  • 2018 - Achieved $12M in savings, negotiated terms, launched contact centers (Asia & Central America)
  • 2015 - CEO Recognition for differentiated leadership.
  • 2009 - Grand Opened new Best Buy locations in Dallas / Ft. Worth, Texas, United States.
  • 2008 - Brad Anderson Legacy Stock Award - Leadership Award

Education

Bachelor of Science - Business Management and Marketing

Penn State University
State College, PA, United States
12.2021

Skills

  • Leadership
  • Strategic Planning
  • Experience Design
  • Change Management
  • Negotiation
  • Inclusion, Diversity, & Equity
  • Project Management
  • Vendor Management
  • Data analysis
  • Budget oversight
  • Customer experience
  • Team building
  • Program optimization
  • Business analysis
  • Strategic goal development
  • Cross-functional team leadership
  • Deployment plans
  • Relationship management

Volunteer Experience

08/2008, Team Captain, March of Dimes, Team Cinco, our family team for the March of Dimes has raised funds since our son was born at 25 weeks gestation. Without research that was funded by the March of Dimes, the likelihood of our son Clifton Owen Brown V surviving those first several weeks was slim. He is now in high school, and an avid astrophotographer.

Web

https://www.linkedin.com/in/clifton-brown/

Timeline

Senior Program Manager

Best Buy
01.2020 - 06.2025

Various Leadership Roles

Best Buy / Geek Squad
04.2004 - 01.2020

Bachelor of Science - Business Management and Marketing

Penn State University
Cliff Brown IV