Nicole Cappelli
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Senior Program Manager
Aya Healthcare, LLC
- Collaborate with hiring managers to determine healthcare staffing needs
- Partner with our inner workforce to manage and fill open positions with highly qualified candidates, while maintaining strong relationships and communicating changes in hospital needs and requirements
- Guided executive client calls.
Program Manager
Aya Healthcare, LLC
- Facilitated and tactically supported all staffing needs for my executive clients (Hospital Systems)
- Provide weekly reporting to ensure that we are on the right track for success, and give support where needed.
Partner Enrollment Team Lead
Aya Healthcare, LLC
- Oversee and strategically assist with all operations of the enrollment team, while maintaining organization and prioritization
- Instruct monthly portal trainings on how to utilize the platform; aided in the merging of two vendor management software systems
- Assist in the detailed onboarding process with travel nurse staffing partners, while ensuring there is constant clear communication and exceptional rapport with partner agencies
- Support crisis facilities during COVID-19 outbreak, helping to fill emergency needs across the country.
Partner Relations Representative & Team Trainer
Aya Healthcare, LLC
- Supported travel nurse staffing partners and maintained relationships with vendors by assisting them in the candidate submission process
- Proactively reached out to vendors to work on fulfilling client and facility needs
- Trained team on reporting, and helped facilitate in the new hire training process throughout the department
- Assisted with quarterly reviews and metrics with supporting agencies to help provide feedback and enhancement opportunities.
Executive Coordinator
Aya Healthcare, LLC
- Assisted the Executive Vice President of Account Management
- Created weekly reporting decks and metrics-based reports for company-wide meetings
- Worked closely with account management team to assist with reporting & resources needed.
Assistant Manager
Nordstrom, Inc
- Helped manage two children’s departments, both generated 2.5 million dollars combined annually.
Customer Relationship Coordinator
Nordstrom, Inc
- Worked with the Nordstrom marketing service department to assist in driving sales, managed internal sales trainings on customer outreach success.
Team Manager
Aya Healthcare, LLC
03.2017 - Current
- Currently supervise Program Management team
- Coach team on the inner workings of our organization, allocate tasks
- Team support, internal and external escalation point person.
Restaurant Partnership Account Manager
UberEATS
05.2016 - 03.2017
- Worked on the launch of UberEATS in San Diego, CA; set up technology for clients while developing individual accounts in the database
- Met weekly KPIs, negotiated & executed deals entirely.
Wholesale Account Manager
La Vie Boheme Yoga LLC
08.2015 - 05.2016
- Managed international wholesale accounts to generate revenue and exceed profit goals
- Directed outreach to pertinent retailers using inside and outside sales skills; analyzed and extracted current sales data from orders and compiled information into effective reports
- Assisted with ecommerce both domestically and internationally.
Business Development Associate
Chef Works
10.2013 - 08.2015
- Managed accounts within individual US territories
- Successfully maintained business and relationships with partners
- Drove and grew new business, sought out expansion opportunities
- Helped plan monthly events for corporate office and collaborated in company activities committee.
Sales Assistant
Maggy London Inc
10.2012 - 01.2013
- Supported top account manager and junior sales managers; oversaw communication with partner sales representatives in England and Germany
- Reviewed line sheets and met with clients to help select future successful styles; tracked weekly selling information and published a weekly bestseller company-wide report.
Department Manager
Nordstrom, Inc
06.2010 - 10.2012
- Managed two departments and generated over 1 million dollars combined annually
- Coached team on how to be successful sellers, maximize every sale, and connect with each customer to provide excellent service.
Education
B.A. - Speech Communication/Organizational Communication
SUNY New Paltz
New Paltz, NY06.2010
Skills
- Microsoft Office Suite
- Adaptability
- Critical Thinking
- Handling Pressure
- Leadership
- Punctuality
- Detail Oriented
- Problem-solving skills
- Strategic Planning
- Project Leadership
- Training and mentoring
- Implementation planning
- Trends Analysis
Hobbies and Interests
200-hour Certified Yoga Teacher & 50-Hour Yin & Reiki Teacher, 12/2014
Timeline
Team Manager
Aya Healthcare, LLC
03.2017 - Current
Restaurant Partnership Account Manager
UberEATS
05.2016 - 03.2017
Wholesale Account Manager
La Vie Boheme Yoga LLC
08.2015 - 05.2016
Business Development Associate
Chef Works
10.2013 - 08.2015
Sales Assistant
Maggy London Inc
10.2012 - 01.2013
Department Manager
Nordstrom, Inc
06.2010 - 10.2012
Senior Program Manager
Aya Healthcare, LLC
Program Manager
Aya Healthcare, LLC
Partner Enrollment Team Lead
Aya Healthcare, LLC
Partner Relations Representative & Team Trainer
Aya Healthcare, LLC
Executive Coordinator
Aya Healthcare, LLC
Assistant Manager
Nordstrom, Inc
Customer Relationship Coordinator
Nordstrom, Inc
B.A. - Speech Communication/Organizational Communication
SUNY New Paltz
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