Paige Knowles
Buford,USA
Summary
Dynamic Program Manager skilled in orchestrating large-scale training initiatives and cross-functional collaboration. Led the integration of sales training data into centralized dashboards and implemented standardized learning plans, enhancing visibility into KPIs and driving targeted skill development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Equifax
Alpharetta, GA
01.2023 - Current
- Spearheaded high-priority initiatives, establishing cross-functional charters that reduced project lead times and streamlined workflows.
- Orchestrated strategic partnerships with Richardson to execute USIS-wide training initiatives, successfully delivering 5,800+ hours of sales enablement training across 130+ workshops and coaching sessions in 2025.
- Led the Workday/Tableau Transcript Dashboard integration project, centralizing all USIS sales training learning hours into a single, automated view to improve data accuracy and leadership visibility into learning KPIs.
- Designed and deployed a standardized 'Team Learning Plan' template across 5+ USIS verticals, optimizing resource allocation and targeted skill development.
- Coordinated high-impact sales training sessions for USIS sales teams, translating complex methodologies into actionable growth strategies that increased engagement and performance.
- Partnered with HR to launch key programs including The [U] Hour and Risesmart, overseeing end-to-end execution, scheduling, and communication strategies.
- Managed the 2026 USIS instructor-led training program by managing vendor partnerships (e.g., Franklin Covey, Stacey Hanke), SOWs, and logistics, while driving engagement through Workday, centralized enrollment site management, and participant communications.
Customer Success Manager (CSM) Enablement Specialist
Equifax
Alpharetta, GA
01.2022 - 01.2023
- Served as the primary escalation point for strategic accounts, cross-functionally resolving critical business blockers to maintain 100% SLA adherence.
- Provided hands-on guidance for CSMs regarding customer success planning and maintaining governance dashboards.
- Directed the CSM enablement and training program by aligning with internal stakeholders to assess and address skill gaps.
- Participated as an implementation champion during the discovery and rollout of the new Gainsight CRM platform.
- Designed the operational framework and template for the quarterly CSM newsletter and built a centralized Google site to house all CSM training documentation and resources.
Business Relationship Manager – Team Lead
Equifax
Alpharetta, GA
01.2018 - 01.2022
- Created all reporting templates utilized for USIS customer maintenance and incident reporting.
- Developed and maintained project plans for key team initiatives, including Status Page customer onboardings, a team Google site creation, and quarterly training for the USIS Business Solutions team.
- Provided proactive daily support to customers, keeping them informed of critical incidents and system changes while collaborating with technical and operations teams to resolve blockers.
- Assisted with service migration activities by developing strategic feedback channels to ensure positive customer transitions.
- Selected to participate on the USIS Value Champion committee and the USIS Customer Stability program to enhance communication processes and drive employee spotlight programs.
- Partnered closely with the communications platform vendor to build all internal and external notification templates used for maintenance and incident updates.
Customer Success Manager
PrimeCare Technologies
Duluth, GA
01.2014 - 01.2018
- Drove account profitability for technical and hosting services, consistently achieving aggressive renewal targets and identifying expansion opportunities.
- Managed project implementations by authoring statements of work (SOWs), establishing project plans, allocating resources, and steering client planning meetings.
- Acted as the primary escalation point for client concerns, aligning technical resources to resolve critical issues while providing regular risk updates to the executive team.
- Conducted proactive follow-ups and regular open-issue meetings to maximize customer loyalty, manage inbound hosting needs, and drive revenue growth.
Financial Center Customer Service Manager
Wachovia / Wells Fargo
Biloxi, MS
01.2007 - 01.2010
- Directed expansion, acquisition, and retention initiatives for financial center’s entire book of business, enhancing overall client engagement.
- Supervised daily sales and customer retention efforts, establishing individual staff goals and providing dedicated coaching to drive performance.
- Developed and integrated credit, sales, and relationship strategies aligned with regional business plans to achieve revenue and service targets.
- Ensured financial transactions and bank operations minimized risk, maintained quality assurance, and strictly complied with regulatory audit checklists.
- Recruited, interviewed, and onboarded tellers and financial specialists across 7 financial centers in Southern Mississippi, streamlining staffing processes.
Education
Master of Business Administration -
University of Phoenix
Phoenix, AZBachelor of Business Administration - Marketing
Georgia Southern University
Statesboro, GASkills
- Project management
- Data analysis
- Workday and Salesforce
- Tableau and Smartsheet
- Brainshark and Poppulo
- Google Workspace
- Microsoft Office Suite
- Training development
Certification
- Project Management Certification, 2025
- Change Management Certification, 2024
Timeline
Senior Program Manager
Equifax
01.2023 - Current
Customer Success Manager (CSM) Enablement Specialist
Equifax
01.2022 - 01.2023
Business Relationship Manager – Team Lead
Equifax
01.2018 - 01.2022
Customer Success Manager
PrimeCare Technologies
01.2014 - 01.2018
Financial Center Customer Service Manager
Wachovia / Wells Fargo
01.2007 - 01.2010
Master of Business Administration -
University of Phoenix
Bachelor of Business Administration - Marketing
Georgia Southern University