Cliff Copeland
Prescott Valley,AZ
Summary
Well-coordinated at possessing extensive knowledge of a number of different types of parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
15
15
years of professional experience
Work History
Parts Sales Associate
Prescott Valley Kia
12.2021 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked and managed stock of parts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Assistant Store Manager
AutoZone
02.2015 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Lead Mechanic
High Desert Automotive
06.2009 - 01.2015
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Performed routine and scheduled maintenance services.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Utilized [Software] to complete estimates for materials, labor and service costs.
Store Manager
Robeks
02.2009 - 04.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - ASE Parts
Yavapai College
Prescott, AZ04.2016
Skills
- Vendor Relations
- Consultative Sales Approach
- Operations Management
- Customer Relations
- Ordering Parts
- Customer Relationship Management
- POS systems operations
- Stock management
- Staff Training
Timeline
Parts Sales Associate
Prescott Valley Kia
12.2021 - Current
Assistant Store Manager
AutoZone
02.2015 - 03.2019
Lead Mechanic
High Desert Automotive
06.2009 - 01.2015
Store Manager
Robeks
02.2009 - 04.2014
No Degree - ASE Parts
Yavapai College
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