LEILANI WAGNER
San Diego,CA
Summary
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities. Hardworking professional with a dedication to customer satisfaction. Ready to apply several years of experience to new position. Reliable Service Representative with background in customer service and sales. Gained valuable experience addressing customer inquiries, resolving complaints and promoting new products or services. Strengths include communication skills, problem-solving abilities, and commitment to customer satisfaction. Previous roles have shown significant improvement in customer engagement and overall client relations.
Overview
3
3
years of professional experience
Work History
Service Representative
PRESCOTT VALLEY KIA
Prescott Valley , AZ
01.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Greeted customers and addressed their needs in a professional manner.
- Answered phone calls and directed them to appropriate personnel.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Title Clerk
PRESCOTT VALLEY KIA
Prescott Valley , AZ
02.2023 - 12.2023
- Processed applications for new titles, transfers and duplicate titles.
- Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
- Scanned documents into electronic filing system according to company procedures.
- Printed copies of documents as needed.
- Balanced cash drawer at end of shift.
Car Detailer
PRESCOTT VALLEY KIA
Prescott Valley , AZ
05.2022 - 02.2023
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Cleaned windows inside and out using glass cleaner solution.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
Food Service Worker
In-N-Out Burger
Prescott , AZ
05.2021 - 06.2022
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Replenished condiments at customer tables as needed.
Education
GED -
Prescott High School
Prescott, AZ08-2021
Skills
- Organization
- Customer Support
- Complaint Handling
- Calendar Management
- Payment Acceptance
- Clerical Support
- Repairs Scheduling
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Team motivation
- Multitasking
- Problem-solving abilities
- Team Player
- Adaptability
Affiliations
- I LOVE BEING AROUND CARS AND THE COMMUNITY I ALSO LOVE ON MY DAYS OFF BEING ON THE BEACH AND BALANCE OUT WORK AND PERSONAL LIFE
References
References available upon request.
Timeline
Service Representative
PRESCOTT VALLEY KIA
01.2024 - Current
Title Clerk
PRESCOTT VALLEY KIA
02.2023 - 12.2023
Car Detailer
PRESCOTT VALLEY KIA
05.2022 - 02.2023
Food Service Worker
In-N-Out Burger
05.2021 - 06.2022
GED -
Prescott High School
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