Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cliff Hodges

Bassett,VA

Summary

Experienced Mental Health Support Worker bringing 18 years of experience in inbound and outbound related to mental health settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat physical and mental issues. Skilled in maintaining documentation, managing cases and coordinating crisis interventions.

Educated clients to foster in-depth understanding of diagnosis or treatment.

Assessed patient history and developed treatment plans aligned with client life goals.

Evaluated treatment progress and adjusted treatment plans accordingly.

Helped clients to identify and address substance abuse issues through individual and group therapy sessions.

Enthusiastic Mental Health Support worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job related task and training in phone conservations by providing mental health skills building. Motivated to learn, grow and excel in providing the best communication skills by phone and by zoom meetings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced Mental Health Worker with over 18 years of experience in community recourses to better meet client's physical and mental health needs. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Mental Health Support Worker

Support Systems
Vinton, VA
08.2009 - 11.2021
  • Devised and enhanced treatment strategies to promote continued progress.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Documented client progress in confidential files.
  • Developed and implemented treatment plans and modified according to presentation.
  • Worked with customers to understand needs and provide excellent service.
  • Developed team communications and information for meetings.
  • Handled un average around 20 calls per day to address customer inquiries and concerns.

Group Home Worker

Piedmont Community Services
Rocky Mount, VA
06.2003 - 10.2009
  • Assisted patients with personal care, social interaction, and emotional support.
  • Administered first aid and CPR in emergency situations.
  • Prepared healthy meals, maintained clean environments and laundered clothes.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Organized and provided medication at set times.
  • Attended over 3 hours of meetings per month, conferences and training courses to advance professional knowledge of social work.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Associate Of General Studies - Science Degree

Patrick Henry Community College
Martinsville, VA
05.1995

Skills

  • Progress monitoring
  • Goal development
  • Patient evaluations
  • Building rapport
  • Discharge Planning
  • Treatment planning
  • Case documentation
  • Community Resources
  • Client advocacy
  • Interpersonal Communication
  • Good Telephone Etiquette

Timeline

Mental Health Support Worker

Support Systems
08.2009 - 11.2021

Group Home Worker

Piedmont Community Services
06.2003 - 10.2009

Associate Of General Studies - Science Degree

Patrick Henry Community College
Cliff Hodges