Cliff Hoy
Jonesborough,TN
Summary
Dedicated Manager with over 43 years experience in operating retail units, 26 years in the College Bookstore market.
Overview
43
43
years of professional experience
Work History
Campus Bookstore Manager
Tarleton State University
Stephenville, Texas
01.2021 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bookstore/Post Office Manager
Tusculum University
Greeneville, TN
12.2000 - 12.2020
- Directed day-to-day operations of University Bookstore and Contract Postal Unit.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established daily textbook buy-back program to create a larger pool of used textbooks to lower students costs.
- Made available to faculty the Inclusive Access e-book delivery system to lower student cost and deliver day 1 access to course materials.
- Expanded the clothing line to include nationally known brands like Nike, Under Armour, Champion and Adidas.
- Established bookstore website to market University branded items to parents, relatives, alumni and incoming students.
- Established a satellite bookstore at Knoxville location selling branded apparel & merchandise.
Manager Developer
Pic 'n Pay Shoes
Johnson City, TN
09.1983 - 06.2000
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Developed Manager Trainees for store placement within company.
- Regional troubleshooter: Was sent to stores with operational issues to help bring them back up to company standards.
- Part of ten team (20 person) transition team that incorporated 325 Shoe City stores into chain.
- Manager of the Year 1990 & 1999.
- District Sales award 1986, 1990, 1992, 1996 & 1999
- District shrinkage control award 1987, 1989, 1990, 1993, 1998 & 1999.
Education
Bachelor of Arts - Mass Communications
East Tennessee State University
Johnson City, TN05.1983
Skills
- Inventory management
- Business operations
- Problem resolution
- Supervision
- Organization
- Performance goals
Timeline
Campus Bookstore Manager
Tarleton State University
01.2021 - Current
Bookstore/Post Office Manager
Tusculum University
12.2000 - 12.2020
Manager Developer
Pic 'n Pay Shoes
09.1983 - 06.2000
Bachelor of Arts - Mass Communications
East Tennessee State University