Deborah Burnside
Northwest Mississippi Community College
Hernando,MS
1
Certification
2027
years of professional experience
Results-driven retail manager with a long track record in bookstore and department operations. Experienced in purchasing, cycle counting, merchandising, and cash handling. Dedicated to improving customer satisfaction, supporting staff performance, and maintaining accurate, efficient operations.
Work History
Bookstore Manager
5 Years 10 Months- Directed bookstore operations, ensuring smooth textbook, supplies, and merchandise availability for students and faculty.
- Coordinated textbook ordering and adoption cycles with academic departments and campus partners.
- Managed inventory control processes, including receiving, stocking, and reconciling merchandise and course materials.
- Supervised daily staff activities, assigning tasks and reinforcing service standards across sales floor and cashier operations.
- Processed sales transactions and refunds using point-of-sale systems while maintaining accurate cash handling procedures.
- Monitored budget activity, purchase orders, and vendor invoices to support cost-effective bookstore operations.
- Resolved customer issues regarding orders, returns, and product availability with professionalism and efficiency.
- Improved merchandising and store organization to enhance product visibility and support a positive shopping experience.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
Library Assistant
11 Years 4 Months- Assisted students and faculty with reference questions, database navigation, and research support.
- Coordinated circulation services, ensuring accurate checkouts, renewals, and patron account updates.
- Cataloged new materials, maintained records, and verified item accuracy in library system.
- Organized shelving workflows, reshelved materials, and preserved collection order for easy access.
- Resolved patron issues professionally, including fines, holds, and account discrepancies.
- Maintained inventory of supplies and equipment, supporting efficient daily library operations.
Bookstore Sales Associate
4 Years 3 Months- Assisted students with textbook selection, course materials, and campus merchandise purchases.
- Processed point-of-sale transactions, cash payments, and refunds with accuracy.
- Resolved customer questions regarding orders, availability, pricing, and store policies.
- Stocked shelves, organized inventory, and maintained appealing sales floor displays.
- Reconciled cash drawer balances and supported end-of-day register procedures.
- Restocked shelves and kept store displays attractive and organized to drive sales.
School Bus Driver
6 Years- Completed pre-trip and post-trip inspections to ensure bus readiness and student safety.
- Operated school bus safely, following traffic laws and district transportation procedures.
- Transported students to and from assigned stops with consistent punctuality and care.
- Enforced passenger conduct rules and maintained orderly conditions during routes.
Retail Department Manager
- Supervised department sales floor operations, maintaining merchandising standards and customer service quality.
- Managed stock replenishment, ticketing, and presentation to support accurate product availability.
- Resolved customer issues promptly, supporting positive shopping experiences and repeat business.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
Bachelor of Science - Business Management
Associate of Arts - General Studies
High School Diploma
Skills
Store operations
Inventory management
Cost management
Purchasing and planning
Cycle counting
Customer service management
Customer relations
Employee training
Decision-making
Problem-solving
Time management
Interpersonal skills
Attention to detail
Multitasking Abilities
Client engagement
CRM expertise
Teamwork and collaboration
Certification
CompTIA Project+ Issued July 2016
Timeline
Bookstore Manager
Northwest Mississippi Community College
12.2020 - CurrentRead More
Library Assistant
Northwest Mississippi Community College
08.2009 - 12.2020Read More
Bookstore Sales Associate
Northwest Mississippi Community College
05.2005 - 08.2009Read More
School Bus Driver
Desoto County Schools
08.2003 - 08.2009Read More
Retail Department Manager
Kmart
1998 - 2003Read More
Western Governors University
Bachelor of Science from Business Management
Read More
Northwest Mississippi Community College
Associate of Arts from General Studies
Read More
Horn Lake High School
High School Diploma
Read More