Cliff Irving

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Defined, implemented, and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Operations Manager December 2019- December 2020

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  

• Company Overview: Mastercall is international company that specializes in long distance phone service through VOIP
• Their services include international long distance, local phone service, and SIP platform
• Technical lead for over 20 international interexchange carriers (IXC)
• Voice Engineer supporting TDM-SS7 and SIP VOIP switching
• Troubleshoot SIP and SS7 call flows and signaling for residential and business line subscribers, hosted PBX and carrier interconnections
• Test new switch features and execute deployment/upgrades to production subscribers
• Deploy and manage Metaswitch Integrated Softswitch consisting of (Call Feature Server, Metasphere EAS, N-Series Conferencing, Director, UMG, SAS, Metaview Server/Web, SIP-PS) on CH6050
• Develop standard hosted PBX subscriber profiles, feature sets and SIP phone configuration profiles
• Plan and execute telecom network upgrade to transition from traditional TDM voice network to SIP VOIP soft switching
• Strengthen key relationships with carriers through personable service and technical expertise
• Work with a team of engineers remotely to support all aspects of company technical operations
• Manage voice carrier interconnections and capacity planning
• Known by peers to be a self-starter that can work independently to solve problems to talk to the right people to get the quickest solution
• Mastercall is an international company that specializes in long distance phone service through VOIP
• Their services include international long distance, local phone service, and SIP platform

• Company Overview: NACT provides telecommunication solutions for its customers by integrating software and network switching platforms
• Provide services such as prepaid calling, automated operator, international callback, and call reorganization
• Their clients are situated worldwide
• Key member of Facilities Management Services team
• Ran and operated all internal equipment (STX switching and NTS billing) in support of multiple major telecom clients
• Engaged clients regularly to maintain relationships and improve loyalty
• Performed multiple onsite telecom switch installations with excellent customer service: creating additional business opportunities for NACT
• Trained clients on proper use of hardware and troubleshooting techniques, reducing client calls to tech support
• Provided 24/7 support of client equipment, minimizing downtime and lost revenue
• Interfaced with R&D on hardware and software performance: allowing quick turnaround of product resolutions
• Bridged gaps between various departments by establishing key relationships in Sales, Engineering, Quality Assurance, Finance, Tech Support, and Executive Team
• Employee of the year - 2001
• NACT provides telecommunication solutions for its customers by integrating software and network switching platforms
• Provided services such as prepaid calling, automated operator, international callback, and call reorganization
• Their clients are situated worldwide

• Built and shipped switch hardware, fulfilling sales demands
• Managed parts inventory for all hardware
• Developed and maintained relationships throughout the company, ultimately facilitating a promotion to Installation Engineer

• Produced dance events for upwards of 650 people per event over two-year period
• Duties included event advertising, venue rental, equipment rental, music playlist creation, and night of event management