Annelise Frazier
Boise,ID
Summary
Results-drive and forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
8
8
years of professional experience
Work History
Director of Operations Stiltz and Home Lift Department
Caliber Home Solutions
02.2022 - 04.2024
- Successfully streamlined operational processes, increased installation by 20%
- Led and managed 4 install teams, fostering a culture of accountability and continuous improvement
- Oversaw inventory management, ensuring optimal stock levels, balancing overhead
- Established and maintained vendor relationships
- Collaborated with cross-functional teams to drive projects from conception to completion
Lead Appointment Coordinator/ Call Center Manager
Caliber Home Solutions
06.2021 - 02.2022
- Coordinated 14 sales representatives' schedules over 6 states
- Optimized routes, decreasing travel costs, increasing productivity
- Lead a team of 6 agents to manage, communicate and optimize customer interactions
- Analyzed and increased appointments set by 19% over a two-month time span
- Decrease cancellations by 12% over a two-month time span
Account Representative
Caliber Home Solutions
02.2021 - 06.2021
- Systemized CRM protocol, optimizing team efficiency
- Served customers
Dental Assistant
Boise Bench Dentistry
07.2019 - 02.2021
- Fast paced environment working with a variety of patient needs, adapting to each individual while maintaining timely performance
- Enhanced operatory efficiency and organization
Business Owner
Arch Envy
02.2016 - 06.2019
- Schedule management, budgeting and business development
Education
High School Diploma -
Idaho Falls Senior High School
Idaho Falls, IDSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Operations Management
- Work Planning and Prioritization
Timeline
Director of Operations Stiltz and Home Lift Department
Caliber Home Solutions
02.2022 - 04.2024
Lead Appointment Coordinator/ Call Center Manager
Caliber Home Solutions
06.2021 - 02.2022
Account Representative
Caliber Home Solutions
02.2021 - 06.2021
Dental Assistant
Boise Bench Dentistry
07.2019 - 02.2021
Business Owner
Arch Envy
02.2016 - 06.2019
High School Diploma -
Idaho Falls Senior High School
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