Clifford A. Gephart III
Liberty Boro,USA
Summary
With over 25 years of experience at Comcast, this candidate's career has been defined by leadership, teamwork, and a self-motivated approach to maintaining and enhancing network infrastructure. Their expertise lies in troubleshooting and resolving complex technical issues, ensuring reliable service and customer satisfaction. They possess a keen eye for detail and consistently deliver high-quality, safe repairs. Additionally, they take pride in mentoring colleagues and fostering collaboration to drive operational excellence.
Overview
24
24
years of professional experience
Work History
Maintenance Technician
Comcast, Xfinity
03.2021 - Current
- Service outages
- 24-Hour On Call
- Utilize and understand design and schematics
- Troubleshoot trunk feeder and fiber optic cables
- Service and maintain power supplies
- Plant integrity
- Team work
- Customer service
CCT5/St2
Comcast
01.2015 - 03.2021
- Service and install commercial products
- Advanced commercial products – metro ethernet, PRI, VOIP systems, security cameras and hospitality cable services
- Working knowledge of Cienna, Juniper switches
- Fiber optic testing and maintenance
- Work directly with departments, clients, and management to achieve successful results
- Headend, co-location experience
- Utilize and understand various designs
- Troubleshooting and installation
- Work relentlessly around the clock until main objective is achieved
Service Technician
Comcast
08.2000 - 01.2015
- Utilized various diagnostic tools and meters
- Serviced and installed all three lines of business, telco, cable, and data throughout my term of employment
- Trained new employees
- Created various training modules that serve to enhance technician growth
- Participated on training ride outs with maintenance technicians
- Established and maintained a friendly attitude with customers and co-workers
- Assisted team members with general installation and troubleshooting
Education
High School Diploma -
Elizabeth Forward High School
Elizabeth, PA01.1999
Skills
- Basic computer skills: Word, Power Point, Excel
- Knowledge and use of power tools
- Operation of fusion splicers
- Troubleshooting customer issues
- Communication skills
- Time management
- Understanding of schematics
- Team building
Timeline
Maintenance Technician
Comcast, Xfinity
03.2021 - Current
CCT5/St2
Comcast
01.2015 - 03.2021
Service Technician
Comcast
08.2000 - 01.2015
High School Diploma -
Elizabeth Forward High School
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