Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Clifford Baker

Beckley,West Virginia

Summary

Driven professional with extensive experience in retail and customer service, notably at GPM Investments. Excelled in vendor relationship management and customer satisfaction, boosting loyalty and operational efficiency. Skilled in product rotation and fostering team collaboration, demonstrated a proven track record of enhancing store performance and safety. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Grocery Replenishment

Kroger
01.2023 - 09.2024
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Blocked and faced products on displays and shelves in accordance with company policy.

Assistant Manager

GPM Investments
09.2021 - 04.2022

nd deposit records, increasing accuracy, and reducing discrepancies.

  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Created and maintained safe and secure work environments for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Server

Texas Steakhouse
09.2017 - 03.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.

Cashier

GPM Investments
09.2017 - 08.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Blacksburg High School
Blacksburg, VA

Skills

  • Pricing and Signage Updates
  • Store planograms understanding
  • Product Rotation
  • Vendor Relationship Management
  • Planogram Execution
  • Product display
  • Workplace Safety
  • Section resets knowledge
  • Stock replenishment
  • Merchandising Strategies
  • Customer Service
  • Stock Rotation

Languages

American Sign Language
Limited Working

Timeline

Grocery Replenishment

Kroger
01.2023 - 09.2024

Assistant Manager

GPM Investments
09.2021 - 04.2022

Server

Texas Steakhouse
09.2017 - 03.2020

Cashier

GPM Investments
09.2017 - 08.2018

High School Diploma -

Blacksburg High School
Clifford Baker