Evelyn Jimenez
Publix
Miami
2
Languages
10
years of professional experience
Resourceful professional with extensive experience in customer service and administrative support. Enhances operational efficiency through strong organizational skills and critical thinking. Fosters positive relationships and resolves issues empathetically while managing multiple projects accurately.
Work History
Grocery Replenishment Specialist/ Produce Clerk
1 Year 4 Months- Monitor stock levels for HBC products, analyze sale trends and order inventory to prevent shortages.
- Assist customers in locating items and answering questions about products, often recommending products.
- Check for damaged or expired items, ensure accurate pricing.
- Monitor stock levels for health,beauty and care products, analyze sale trends and order inventory to prevent shortages.
- Build, maintain and update product displays, ensuring they are tidy, properly aligned with company standards.
- Built, maintained, and updated product displays, ensuring alignment with company standards and enhancing customer shopping experience.
- Assist customers in locating items and answer questions about products, often recommending products.
- Observe merchandising standards, facing products, and organizing stock on sales floor and in front lanes.
- Conducted daily counts on items to maintain accurate inventory levels.
Support Staff Member
3 Years 3 Months- Greet visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with customer's.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with customers.
- Identified and recommended process changes to enhance accuracy and service quality.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordinated and processed 30-40 customer deliveries daily.
- Operated office equipment such as printers, copiers, and fax machines.
Produce Clerk
3 Years 11 Months- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Assisted customers with price checks and locating requested fruits and vegetables.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained clean, organized produce section by removing damaged or expired items, sanitizing surfaces, and restocking shelves to ensure quality and safety.
- Checked for outdated and overripe grocery items and removed from inventory.
- Enhanced customer satisfaction by delivering prompt, knowledgeable assistance in produce department.
Customer Service Representative
1 Year 3 Months- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Identified quickest, most effective methods to address customer inquiries, enhancing overall service response.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Resolved escalated customer calls by actively listening and providing effective solutions. efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined customer experience by empathetically addressing concerns and swiftly resolving issues.
Education
Associate of Science - Journalism And Mass Communication
Skills
Customer engagement
Stock replenishment
Space optimization
Product display
Pricing and signage updates
Labeling accuracy
Check-ins
Shrinkage prevention
Telephone assistance
Professional communication
FIFO application
Stock management
Time management
Delivery coordination
Equipment operation
Customer follow-ups
Clear communication
Multitasking
Issue resolution
Team collaboration
Analytical thinking
Fast learner
Communication etiquette
Warehouse operations
Product labeling
Safety compliance
Merchandising standards
Pricing accuracy
Order accuracy
Store layout
Visual merchandising
LANGUAGES
English
Spanish
Interests
Creative Writing
Music
Crafting and DIY Projects
Collecting Pens
Enthusiast of Japanese animation.
Timeline
Grocery Replenishment Specialist/ Produce Clerk
Publix
03.2025 - CurrentRead More
Support Staff Member
Shell Lumber and Hardware
08.2021 - 11.2024Read More
Produce Clerk
Publix Grocery Store
08.2017 - 07.2021Read More
Customer Service Representative
Publix
08.2016 - 11.2017Read More
Miami Dade College
Associate of Science from Journalism And Mass Communication
Read More