Clifford Berthelot
Chattanooga,TN
Summary
Dedicated and tactful customer service representative with extensive experience in virtual contact environments, consistently delivering exceptional support through a friendly and professional demeanor. Proficient in managing inbound and outbound calls and adept at researching and verifying customer information using online resources. Skilled at identifying customer needs, clarifying inquiries, and providing effective solutions across various technical topics. Committed to continuous learning and training to enhance product knowledge and customer service skills, with proven expertise in billing processes, team management, and driving operational efficiency through effective leadership.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Arise/ModivCare
United States
02.2026 - Current
- Provided customer service support for Modvicare members through HIPAA-compliant calls. Conducted thorough note-taking while assisting members with ride setups. Verified departure and destination information, maintained customer account details, and confirmed insurance eligibility.
- .Delivered exceptional customer service, addressing client concerns promptly and professionally.
Customer Service Representative
William-Sonoma
United States
10.2025 - 01.2026
- Assisted customers with order placement, returns, exchanges, shipment tracking, and issue resolution via phone, email, or chat. Supported clients by providing detailed product information and creating personalized experiences for home and kitchen goods. Managed inquiries about product details, stock availability, billing, and delivery scheduling to promote customer satisfaction.
Customer Service Representative
AXION
United States
06.2025 - 09.2025
- Delivered targeted support services to ensure optimal healthcare experiences for United Healthcare members.
- Conducted inbound and outbound calls to address customer inquiries and provide timely assistance.
- Monitored and enforced HIPAA compliance protocols in all member communications and correspondence with third parties.
- Engaged with physicians and pharmacies to gather critical information for case resolution.
- Educated individuals on available health programs to promote well-being and lifestyle improvements.
- Tracked and organized interaction records, providing clarity on who was involved, what occurred, when it happened, and the reasons behind each engagement.
- Demonstrated kindness and courtesy in all telephone communications with parties.
- Executed detailed instructions to ensure accurate completion of assigned duties.
- Analyzed and navigated diverse systems to determine optimal courses of action, ensuring efficient case resolution.
- Facilitated identification of new primary care providers and coordinated appointment scheduling.
- Resolved various system errors by effectively navigating troubleshooting processes.
Attendant / Car Detailer
Rich’s Car Wash
United States
03.2025 - 01.2026
- Achieved high customer satisfaction levels through exceptional vehicle cleaning and detailing services that prioritized repeat business. Maximized efficiency in vehicle servicing by expertly operating various equipment and machinery. Facilitated customer service by assisting with service selection, payment processing, and resolving issues professionally. Executed thorough interior and exterior detailing, including vacuuming, waxing, polishing, and spot-cleaning, to enhance vehicle appearance. Promoted a clean, safe, and organized workspace that adhered to safety protocols, contributing to operational excellence. Thrived in a fast-paced, team-oriented environment that required resilience and meticulous attention to detail. Demonstrated the value of memberships to customers, resulting in daily membership acquisitions. Committed to creating positive experiences for customers to foster loyalty and minimize competition with other car washes.
Customer Service Representative
Capegmini
Atlanta, Georgia, United States
07.2021 - 12.2022
- Collaborated with CVS to fulfill orders, maintaining high standards of accuracy and efficiency in delivery.
- Contacted insurance providers to resolve discrepancies in fill codes.
- Secured prior authorizations for essential medications required by patients.
- Resolved order rejections by addressing issues in primary and secondary systems.
- Facilitated collaboration with stakeholders to streamline insurance claims processes.
Customer Service Representative
One Support/ Tele network
San Marcos, Texas, United States
07.2020 - 05.2021
- Executed typing tasks at a speed of 40 words per minute throughout shifts, excluding breaks.
- Delivered essential support services to clients, ensuring satisfaction and effective issue resolution.
- Promoted client interests through positive representation and commitment to exceeding expectations for both customers and the organization.
- Addressed customer inquiries and concerns through inbound calls, ensuring timely and accurate information delivery about products and services.
- Conducted thorough research to gather essential information utilizing available resources.
- Executed established processes and procedures to ensure operational efficiency.
- Monitored client specifications to identify and escalate priority issues effectively.
- Managed call transaction entries and maintained comprehensive records through specialized tracking software.
- Monitored and integrated system information changes and updates.
- Developed and executed time management plans to meet specific performance criteria.
- Oversaw hotline services to address unemployment inquiries and report fraudulent activities.
Customer Service Representative
Home Serve USA
Chattanooga, Tennessee, United States
07.2019 - 03.2020
- Resolved customer concerns related to home warranty claims through effective communication and problem-solving techniques.
- Assisted in managing plumbing and electrical systems for both indoor and outdoor environments. Coordinated installation and maintenance of plumbing and electrical infrastructures inside and outside. Enhanced efficiency in plumbing and electrical operations by integrating innovative solutions for both interior and exterior projects.
- Managed processing of appliances, electronics, and power surge claims.
- Managed customer communication to identify and arrange prompt appointments with preferred service providers.
- Collaborated with cost authorization team to assist in budget planning. Coordinated with service provider to confirm repair payment responsibilities with Homeserve or customer. Partnered with cost authorization to develop budget strategy. Oversaw negotiations with service provider to clarify financial responsibility for repairs between Homeserve and customer. Achieved budget establishment through effective collaboration with cost authorization. Secured agreement on repair payment terms with Homeserve and service provider.
- Coordinated communication with service providers to obtain the earliest possible appointment for customer needs.
Office Assistant
Trelain House of Love Inc
Florida, United States
04.2018 - 05.2019
- Managed communication with agency for persons with disabilities and facilitated responses to staff inquiries.
- Managed comprehensive filing system for employees and clients, facilitating proactive handling of form expiration deadlines.
- Facilitated employee hiring and registration for training, background checks, and compliance with local laws.
- Reviewed and validated daily logs submitted by employees to guarantee thoroughness and accuracy.
- Managed payroll operations on Wednesdays to facilitate prompt payment for employees through direct deposit or checks.
Customer Service Associate
Circle K
Florida, United States
04.2016 - 03.2017
- Kept store stocked in the FIFO order and write down the inventory while counting the items on the shelves Provide customers with gas and store items they request
- Kept store clean and maintained while making sure food is made for the different times of the day
- Made sure all pumps and food production tools are working at the upmost condition
- Made drops in the safe throughout the day and night and count up the register and input numbers on paper and the computer at the end of shift
- Put away shift paperwork once I was done.
Customer Service Associate
Spirits 365 Liquor Store
Florida, United States
01.2016 - 03.2016
- Ensured proper maintenance and organization of alcohol and tobacco inventory exceeding $300,000 to support compliance and operational efficiency.
- Managed register operations while assisting customers in identifying suitable product options.
- Maintained store organization by stocking and cleaning to enhance shopping experience.
Delivery Driver
Pizza Hut
Florida, United States
06.2013 - 12.2015
- Provided exceptional customer service to delivery patrons
- Ensured items purchased arrived with accuracy and punctuality
- Managed money for store and customer
Warehouse Stocker
Home Depot
Clearwater, Florida, United States
05.2014 - 11.2014
- Received items from shipping and refurbished the store
- Organized the store in an opening morning manner
- Upkeep the inventory at the required amount and location of each item received
Warehouse Manager
United States Air Force
Tampa, Florida, United States
12.2010 - 06.2014
- Receive and ship away Aircraft parts. Issued deployment gear. Use many different government computer systems.
- Implemented inventory management systems, ensuring accurate stock levels and minimizing discrepancies.
- Optimized supply chain processes to enhance delivery efficiency and reduce lead times.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Sales Associate
Stalwart Communications Marketing
Tampa, Florida, United States
11.2013 - 05.2014
- Articulated benefits of Verizon Fios through engaging visual aids, enhancing customer understanding and decision-making.
- Analyzed diverse pricing structures to present customers with competitive offers.
Education
Some college -
St. Petersburg Community college
Florida, United States01-2009
High School Diploma - General High School Curriculum
Northeast Highschool
Florida, United States01-2009
Skills
- Invoice management
- Effective issue resolution
- Order fulfillment
- Problem analysis
- Customer support management
- Efficient transaction execution
- Effective team collaborator
- Meticulous attention to detail
- Patient care proficiency
- HIPAA compliance knowledge
- Medication management
- Co-payment management
- Customer service expertise
- Sales proficiency
- Logistics coordination for USPS
- Concurrent Versions System (CVS)
- Insurance management skills
- FIFO
- Pump troubleshooting
- Scripting (Scripting Languages)
- Warehouse operations
- Patient Care Authorizations
- Time Management
- Customer Relations
- Record Keeping
- Online communication
- Resolve Customer Issues
- Order Processing
- Returns Processing
- Organizational Skills
- Maintain Compliance
- Safety Compliance
- Administrative Skills
- File Maintenance
- Cultivating and managing customer accounts
- Information technology systems
- Effective communication skills
- Client needs evaluation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- De-escalation techniques
- Dispute resolution
- Military operations
LANGUAGES
English - Intermediate
Timeline
Customer Service Representative
Arise/ModivCare
02.2026 - Current
Customer Service Representative
William-Sonoma
10.2025 - 01.2026
Customer Service Representative
AXION
06.2025 - 09.2025
Attendant / Car Detailer
Rich’s Car Wash
03.2025 - 01.2026
Customer Service Representative
Capegmini
07.2021 - 12.2022
Customer Service Representative
One Support/ Tele network
07.2020 - 05.2021
Customer Service Representative
Home Serve USA
07.2019 - 03.2020
Office Assistant
Trelain House of Love Inc
04.2018 - 05.2019
Customer Service Associate
Circle K
04.2016 - 03.2017
Customer Service Associate
Spirits 365 Liquor Store
01.2016 - 03.2016
Warehouse Stocker
Home Depot
05.2014 - 11.2014
Sales Associate
Stalwart Communications Marketing
11.2013 - 05.2014
Delivery Driver
Pizza Hut
06.2013 - 12.2015
Warehouse Manager
United States Air Force
12.2010 - 06.2014
High School Diploma - General High School Curriculum
Northeast Highschool
Some college -
St. Petersburg Community college