Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Kaylee Lucas

Kellyville,OK

Summary

Dedicated Customer Service Representative providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Palliative Drug Care
Tulsa, OK
03.2023 - Current
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries via phone, email, and chat.
  • Provided medication pricing estimates to hospice clients promptly.
  • Adjusting prices for pharmacies on medications.
  • Ensured precise recording of patient and prescription data.
  • Correcting patient medication information accurately.
  • Multi-tasking between systems and processes.
  • Kept records of customer interactions, thoroughly recording details of inquiries.
  • Replying to emails quickly and professionally.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided correct patient billing information to pharmacies.
  • Reaching out to pharmacies to retrieve medication NDCs for price checks.

Claims Associate

Benveo
Tulsa, OK
09.2021 - 03.2023
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Interpreted and applied insurance policy provisions to determine coverage for each claim.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Staff Accountant

Benveo
Tulsa, OK
03.2022 - 12.2022
  • Developed and maintained internal financial reports for senior management.
  • Managed large amounts of financial data using Excel spreadsheets and QuickBooks.
  • Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
  • Supported efficient accounting operations with high-quality administrative support.

Associate Accountant

Benveo
Tulsa, OK
12.2021 - 03.2022
  • Assisted in preparing monthly financial statements and supporting schedules.
  • Stuffed envelopes and mailed checks to pharmacies.
  • Assisted in managing employee spending using Divvy.
  • Coordinated timely payments from vendors, clients, and account holders.
  • Entered check data regarding intercompany accounts on a regular basis to ensure all transactions are properly recorded and accounted for.

Jr. Sandwich Artist

Subway
Sapulpa, OK
06.2021 - 10.2021
  • Processed payments on cash register and counted back bills and change to patrons.
  • Assisted in preparing food by cutting, chopping, and preparing meats, vegetables, and fruits.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Maintained cleanliness of work area and equipment throughout shift.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Followed food safety guidelines while prepping foods according to company standards.

Education

High School Diploma -

Kellyville High School
Kellyville, OK
05-2021

Certificate of Completion - Digital Printing And Imaging Communications

Central Tech
Drumright
05-2021

Skills

  • Cash handling
  • Time management
  • Basic math
  • Food preparation expertise
  • Reliability and punctuality
  • Food safety compliance
  • Customer service
  • Cleaning and sanitization
  • Staff training
  • Willingness to learn
  • Claims processing
  • Data entry
  • Attention to detail
  • Multi-system navigation
  • File management
  • Invoice management
  • Credit card payment processing
  • Medication pricing
  • Active listening
  • Documentation
  • Strong teamwork
  • Call center operations
  • 40 WPM / 10-key
  • Microsoft Outlook, Word, Excel
  • Google, Docs, Drive, Sheets, Slides, Forms
  • Adobe Photoshop, Adobe Creative Cloud
  • Basic office skills (copier, printer, fax, scan, mail)
  • QuickBooks

Affiliations

  • I was a cheerleader for nine years. Being a cheerleader was a lot of hard work and dedication. I tried out for the varsity team every year of my high school career, I did not make the team but I showed up every year ready to give it my all.
  • I joined Scouts (Boy Scouts of America) in early February 2019, when it was decided that girls could begin joining. I worked very hard to rank up as quickly as I could, before I aged out at 18. I spent numerous hours volunteering for Cub Scout Camps, clearing property of downed branches and leaves after a storm. I attended Pine Tree and NYLT, which I enjoyed both very much and learned a lot. I did end up aging out at 18 as Life rank.

Languages

English
Professional
Spanish
Limited
French
Elementary

Timeline

Customer Service Representative

Palliative Drug Care
03.2023 - Current

Staff Accountant

Benveo
03.2022 - 12.2022

Associate Accountant

Benveo
12.2021 - 03.2022

Claims Associate

Benveo
09.2021 - 03.2023

Jr. Sandwich Artist

Subway
06.2021 - 10.2021

High School Diploma -

Kellyville High School

Certificate of Completion - Digital Printing And Imaging Communications

Central Tech

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Kaylee Lucas