Mayvis Lopez
Houston,TX
Summary
Proven professional with a strong background in customer service and cash handling, honed at La Cubana and The Home Depot Inc. Excelled in maintaining high accuracy levels in transactions, demonstrating exceptional organizational abilities and customer assistance skills. Known for reliability, professionalism, and the ability to resolve conflicts efficiently, ensuring customer service excellence.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
La Cubana
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Manager
La Cubana
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
La Cubana
03.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
The Home Depot Inc
02.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Dispatch
Los Titis Trucking
09.2017 - 01.2021
- Enhanced customer satisfaction through timely dispatch of service personnel and effective allocation of resources for breakdown resolution.
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Streamlined dispatch process for quicker response times to emergency situations.
- Improved response times by streamlining dispatch processes and enhancing communication between officers.
Education
Graduado - Educadora De Niños De Primera Edad
Cucalambe
Las Tunas Cuba06.2012
12 Grado -
Carlos Baliño
Las Tunas Cuba06.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Cash register systems
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- Issue Resolution
- Merchandise Restocking
Timeline
Cashier
La Cubana
03.2023 - 09.2024
Customer Service Cashier
The Home Depot Inc
02.2022 - 03.2023
Dispatch
Los Titis Trucking
09.2017 - 01.2021
Customer Service Representative
La Cubana
Manager
La Cubana
Graduado - Educadora De Niños De Primera Edad
Cucalambe
12 Grado -
Carlos Baliño
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