Qualified Customer Service Representative with proven expertise at StarTek, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective problem-solving and quality control. Achieved consistent positive feedback, showcasing strong call management skills and a commitment to customer education.
Work History
Customer Service Representative
StarTek
76 Half-Way Tree Road, Kingston, Jamaica
02.2025 - 07.2025
Assisted customers in resolving inquiries and issues through effective communication and problem-solving skills.
Managed customer interaction documentation efficiently, maintaining precise records for ongoing relationship management.
Collaborated with team members to enhance service quality and improve customer satisfaction ratings.
Adapted quickly to changes in product knowledge, ensuring accurate information was provided to customers.
Achieved consistent positive feedback from customers, contributing to overall team performance metrics.