Summary
Overview
Work History
Education
Skills
Timeline
Generic

CLIFFORD NKEMAH

Plano,TX

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Security Officer

Liberty Mutual
05.2023 - Current
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Security Officer

DHL
01.2021 - 04.2023
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Customer Service Manager

VATICAN EXPRESS
03.2017 - 11.2020
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Science - Econonmic

University of Bamenda
Cameron, MT
05.2015

High School Diploma -

ST. Joseph College
Bamenda
01.2012

Skills

  • Crime Prevention
  • Access Control
  • CCTV Surveillance
  • Document Management
  • Threat Management
  • Arrest Procedures
  • CCTV Monitoring
  • Visitor Tracking
  • General Security

Timeline

Security Officer

Liberty Mutual
05.2023 - Current

Security Officer

DHL
01.2021 - 04.2023

Customer Service Manager

VATICAN EXPRESS
03.2017 - 11.2020

Bachelor of Science - Econonmic

University of Bamenda

High School Diploma -

ST. Joseph College
CLIFFORD NKEMAH