Clifford Robey
Ankeny,IA
Summary
At The Rhino Group, Inc, I excelled as a Customer Care Technician, significantly reducing downtime through effective problem-solving and technical troubleshooting. My proactive communication and relationship-building skills not only enhanced customer retention by addressing issues before escalation but also streamlined support processes, improving response times. Proficient in Microsoft Office and renowned for exceptional customer service, I prioritize client loyalty and efficient issue resolution.
Overview
3
3
years of professional experience
Work History
Lead Customer Care Technician
The Rhino Group, Inc
01.2022 - Current
- Provided remote assistance for customers experiencing hardware or software issues, reducing downtime significantly.
- Boosted customer retention with proactive communication, addressing potential problems before escalation.
- Developed strong relationships with clients, establishing trust and ensuring long-term loyalty to the company.
- Reduced response time for support tickets by streamlining internal processes and prioritizing urgent cases.
Education
Bachelor of Science - Business Administration
William Penn University
Oskaloosa, IA05-2008
Skills
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Problem resolution
- Decision-making
- Relationship building
- Email communication
- Customer relations
- Issue and complaint resolution
- Shipping procedures
- Professionalism
- Goal setting
- Self motivation
- Microsoft office
- Shipping and receiving
- Team collaboration
- Organizational skills
- Customer service excellence
- Understanding customer needs
- Computer skills
- Problem-solving abilities
- Security verification
- Upselling techniques
- Order processing
- Project management
- Quality assurance
- Documentation and reporting
- Appointment scheduling
- Customer relationship management
- Technical troubleshooting
- Product knowledge
- Task prioritization
- First call resolution
- Phone etiquette
- Verbal and written communication
Timeline
Lead Customer Care Technician
The Rhino Group, Inc
01.2022 - Current
Bachelor of Science - Business Administration
William Penn University
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