Clifford Thomas
Queens,NY
Summary
Dynamic General Manager with a proven track record at Papa John's Pizza, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and implemented cost-control measures, boosting profitability by 15%. Skilled in problem resolution and relationship building, driving operational excellence and team performance.
Overview
33
33
years of professional experience
Work History
General Manager
Papa John's Pizza
Brooklyn, NY
12.2023 - Current
- Oversaw daily operations to enhance customer satisfaction and operational efficiency.
- Managed staff training programs to improve service quality and employee performance.
- Implemented cost-control measures to optimize profitability across all store functions.
- Analyzed sales data to develop targeted marketing strategies that increased foot traffic.
- Developed and enforced operational standards ensuring compliance with health and safety regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Lead Technician
Veo
Queens, NY
06.2024 - 05.2025
- Supervised daily operations, ensuring compliance with safety standards and operational protocols.
- Mentored junior technicians, enhancing team performance and technical capabilities.
- Diagnosed and resolved complex technical issues, improving service response time.
- Implemented process improvements, increasing efficiency in equipment maintenance routines.
Self Contractor
Con Edison
Brooklyn, NY
05.2013 - 01.2023
- Assisted in conducting safety inspections and audits to ensure compliance with safety regulations.
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Embraced new tools and systems to optimize team workflow productivity.
- Supported project management efforts by maintaining accurate documentation and reporting processes.
- Engaged in troubleshooting equipment issues, coordinating repairs to minimize downtime and maintain operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Truck Loader
Davis & Warshow
Maspeth, NY
04.1999 - 01.2007
- Loaded and unloaded materials efficiently, ensuring accuracy in inventory management.
- Operated forklifts and pallet jacks to transport goods within warehouse facilities.
- Maintained cleanliness and organization of loading areas to enhance safety compliance.
- Collaborated with team members to expedite loading processes, improving workflow efficiency.
- Conducted routine inspections on equipment to ensure optimal performance and safety standards.
Guard Operator
Wells Fargo Alarm Service
New York, NY
08.1995 - 01.1999
- Monitored security systems and responded to alarms efficiently.
- Conducted routine inspections of premises to ensure safety compliance.
- Assisted in the development of emergency response protocols.
- Collaborated with law enforcement during security incidents for effective resolution.
Mail Carrier
USPS
Queens, NY
06.1993 - 09.1995
- Oversaw daily operations to enhance customer satisfaction and operational efficiency.
- Managed staff training programs to improve service quality and employee performance.
- Implemented cost-control measures to optimize profitability across all store functions.
- Analyzed sales data to develop targeted marketing strategies that increased foot traffic.
- Developed and enforced operational standards ensuring compliance with health and safety regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Franklin K Lane
Queens, NY06-1992
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Team leadership
Staff management
Customer relations
Relationship building
Staff training/development
Motivation
Timeline
Lead Technician
Veo
06.2024 - 05.2025
General Manager
Papa John's Pizza
12.2023 - Current
Self Contractor
Con Edison
05.2013 - 01.2023
Truck Loader
Davis & Warshow
04.1999 - 01.2007
Guard Operator
Wells Fargo Alarm Service
08.1995 - 01.1999
Mail Carrier
USPS
06.1993 - 09.1995
High School Diploma -
Franklin K Lane