Clifford Williams

• Developed outreach programs to connect diverse communities with employment resources.
• Coordinated workshops to educate individuals on job search strategies and application processes.
• Facilitated partnerships with local organizations to enhance workforce development initiatives.
• Conducted presentations to promote state employment services and available resources.
• Implemented feedback mechanisms to assess community needs and improve outreach efforts.
• Managed communication efforts across various platforms to engage target audiences effectively.

• Reviewed applications for compliance with state regulations and policies.
• Evaluated claims and determined eligibility for benefits and services.
• Analyzed documentation to support adjudication decisions and recommendations.
• Collaborated with legal teams to address complex case issues effectively.
• Documented case findings in a clear and organized manner for review.
• Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.

• Reviewed insurance policies for compliance with regulations and company standards.
• Assisted clients in understanding coverage options and claims processes.
• Managed customer inquiries through phone and email communication channels.
• Processed claims efficiently, ensuring timely resolution for client satisfaction.
• Conducted risk assessments to identify potential issues in client coverage.
• Collaborated with underwriters to evaluate policy applications and renewals.
• Provided training sessions for new staff on insurance procedures and tools.

• Assisted patients with scheduling appointments and managing healthcare needs.
• Collaborated with medical staff to ensure patient care plans were followed accurately.
• Managed patient records using electronic health record systems for efficient data retrieval.
• Addressed patient inquiries and concerns with empathy and professionalism daily.
• Assisted in scheduling appointments for diagnostic testing or specialist referrals.
• Ordered medical supplies when needed and monitored inventory levels.

Determined initial and ongoing eligibility for Medicaid programs under Health Care Authority.

Applied federal and state eligibility regulations to assess specific household circumstances.

Managed multiple electronic systems, including ACES, Health Plan Finder, Provider One, and Microsoft Office.

Researched and resolved complex eligibility issues while ensuring compliance with established procedures.

Conducted interviews with clients and providers to gather documentation for eligibility verification.

Established effective working relationships with clients, advocates, and community organizations.

Collaborated with various stakeholders to clarify processes and resolve disputes related to program eligibility.

Resolved complex error codes related to immigration, spenddown, and reimbursement reviews.

Collaborated with parents, attorneys, and advocates to establish child support obligations and enforce compliance.

Independently established administrative child support orders through income research and complex financial calculations.

Calculated arrears balances, prepared legal notices, and negotiated settlements as required.

Analyzed and applied state, federal, and international laws regarding paternity, financial, and medical child support.

Reviewed court and administrative orders to assess suspension or termination of obligations.

Utilized signature authority to initiate and sign legal notices, including client and court correspondence.

Located individuals and assets using state interfaces and federal services efficiently.

• Managed caseload of child support cases within Support Enforcement Management System.