Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Clifford Yount

Belleville,NJ

Summary

Driven business manager seeking a new Destination . Highly skilled in customer service , loss prevention & Visual merchandising. Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Co-Manager/Store Manager

Forever 21
02.2022 - Current
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted in recruiting, hiring and training of team members.
  • Managed over 25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager

PACSUN
11.2017 - 02.2022
  • Established employee development plan, setting clear expectations
  • Communicates store and customer feedback to District manager to grow business
  • Recruit, identify, Develop, and retain top talent that delivers performance excellence
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Interacted well with customers to build connections and nurture relationships

Sales Supervisor

Coach
06.2016 - 02.2017
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
  • Trained team members in successful strategies to meet operational and sales targets
  • Promoted exceptional customer service by engaging clients on sales floor
  • Checked store merchandise regularly for proper display and replenishment
  • Established objectives to offer team members clear roadmap to help company achieve overall goals

Education

BBA - Business

NYU STERN SCHOOL OF BUSINESS
New York, NY
05.2021

Skills

  • Merchandising
  • Time Management
  • Strategic Decision-Making
  • Employee Motivation
  • Shipment Processing
  • Improvement Plans
  • Shrink Reduction

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Co-Manager/Store Manager

Forever 21
02.2022 - Current

Store Manager

PACSUN
11.2017 - 02.2022

Sales Supervisor

Coach
06.2016 - 02.2017

BBA - Business

NYU STERN SCHOOL OF BUSINESS

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Clifford Yount