Clifford Todd Hanks
Downingtown,PA
Summary
Proactive facilities director known for driving compliance and operational success. Skilled in strategic initiatives and team motivation, contributing to enhanced service delivery and organizational effectiveness.
Results-driven facilities management professional with extensive experience in process improvement and regulatory compliance. Adept at leading cross-functional teams to enhance patient care and streamline operations, ensuring alignment with organizational objectives.
Overview
23
23
years of professional experience
Work History
Senior Director Facilities
JLL
05.2024 - Current
- Managed maintenance, renovation, and compliance activities for facilities, ensuring alignment with organizational goals and regulations.
- Managed facility maintenance and operational workflows to support continuous improvement initiatives.
- Managed comprehensive life safety programs, focusing on risk assessment and emergency preparedness.
- Directed collaborative efforts in water management program to ensure compliance with environmental standards.
- Facilitated comprehensive assessments and projections for capital infrastructure needs over a decade-long planning horizon.
- Documented and communicated HR policies and procedures to enhance employee awareness and adherence.
- Configured and maintained CMMS program, ensuring optimal functionality for asset management.
- Demonstrated exceptional verbal and written communication abilities.
- Coordinated all aspects of joint commission survey preparation and management to enhance organizational accreditation efforts.
Regional Director Plant Operations
Haven Behavioral Healthcare Inc.
09.2023 - 02.2024
- Directed regional operations to enhance patient care quality and staff efficiency.
- Implemented strategic initiatives to improve service delivery across multiple facilities.
- Collaborated with leadership to develop and execute regional business plans aligning with organizational goals.
- Monitored compliance with regulatory standards, ensuring adherence across all locations.
- Directed security operations to ensure safety and protection of personnel and assets.
- Oversaw grounds management operations to ensure optimal maintenance and aesthetic appeal.
- Monitored budget compliance to support financial integrity and operational efficiency.
- Oversaw CMMS management to enhance maintenance efficiency and asset reliability.
Director Facilities Management
Sodexo Healthcare
06.2015 - 09.2023
- Led strategic initiatives to enhance patient satisfaction and operational efficiency across healthcare facilities.
- Developed and implemented performance improvement plans to optimize service delivery in healthcare environments.
- Managed cross-functional teams to drive compliance with regulatory standards and best practices in healthcare operations.
- Collaborated with stakeholders to streamline processes, reducing waste and improving overall service quality.
- Managed security team and resources to effectively mitigate risks and respond to incidents.
- Facilitated EOC committee meetings to promote collaboration and address key operational challenges.
- Developed and implemented strategies for effective Joint Commission preparation and readiness assessments.
Operations Manager Facilties
Sodexo Healthcare
02.2013 - 06.2015
- Streamlined daily operations to enhance service delivery efficiency across healthcare facilities.
- Developed training programs for staff to ensure compliance with healthcare regulations and standards.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Oversaw implementation of safety protocols to ensure regulatory adherence and protect personnel.
- Led water management program initiatives to enhance sustainability practices.
- Managed work order oversight within CMMS to ensure operational efficiency.
- Coordinated maintenance schedules and tasks for groundskeeping to maintain a pristine outdoor environment.
- Directed project management initiatives to ensure timely delivery and alignment with organizational goals.
Director Building Services
Tel Hai Retirement Community
06.2010 - 10.2012
- Led strategic initiatives to enhance resident engagement and satisfaction across the community.
- Developed and implemented operational policies to improve service delivery and efficiency.
- Oversaw budget management, ensuring financial sustainability while enhancing service quality.
- Directed housekeeping and laundry services to maintain high standards of cleanliness and customer satisfaction.
- Directed management of water treatment and wastewater plants to ensure compliance with environmental standards.
- Coordinated vendor selection and performance evaluation to enhance supply chain effectiveness.
- Managed design and construction processes for independent cottage and apartment remodels.
- Managed security team and resources to effectively mitigate risks and respond to incidents.
General Manager Facility Services
Sodexo USA
10.2004 - 05.2010
- Directed operational strategies to enhance service delivery and customer satisfaction across multiple locations.
- Implemented cost control measures, resulting in significant budget savings while maintaining service quality.
- Fostered collaborative team environment, mentoring staff to improve performance and efficiency standards.
- Streamlined reporting processes using data analytics tools to support informed decision-making and operational improvements.
- Directed housekeeping and laundry operations to achieve exceptional cleanliness and enhance resident satisfaction. Developed comprehensive training programs to elevate team performance and service quality.
- Oversaw security protocols and measures to maintain a secure environment for all stakeholders.
- Managed recruitment, onboarding, and employee development processes to optimize workforce performance.
- Monitored and evaluated capital budget expenditures to support organizational financial objectives.
- Oversaw grounds maintenance operations to ensure pristine outdoor environments.
Project Manager Cabling and Inventory
Intellimark
01.2003 - 07.2003
- Secured and executed a 7-month state contract to implement internet and networking solutions in private educational facilities.
- Established 25 independent crews to execute over 700 installations.
- Facilitated provision of transportation tools, materials, and training for all staff members.
- Delivered project results efficiently, achieving completion in a reduced timeframe while maintaining budgetary limits.
- Oversaw completion status and facilitated withdrawal for four facilities failing to meet program standards.
- Established a fully operational cabling division, enabling expanded service offerings to clients.
Education
Bachelor of Arts - History
Washington And Lee University
Lexington, VA06-1983
Skills
- Collaborative leadership
- Culture transformation
- Policy development
- Team building and motivation
- Stakeholder relations
- Strategic planning
- Decision-making
- Project management
- Process improvement
- Contract and vendor management
- Legal and regulatory compliance
Accomplishments
- Created process to accelerate work on deferred maintenance items
- Resolved communication issues with staff to create more transparency and greater trust
- Corrected Policy issues bringing them in line with current Life Safety standards
- Cleaned up CMMS system to better reflect requirements of infrastructure assests
Timeline
Senior Director Facilities
JLL
05.2024 - Current
Regional Director Plant Operations
Haven Behavioral Healthcare Inc.
09.2023 - 02.2024
Director Facilities Management
Sodexo Healthcare
06.2015 - 09.2023
Operations Manager Facilties
Sodexo Healthcare
02.2013 - 06.2015
Director Building Services
Tel Hai Retirement Community
06.2010 - 10.2012
General Manager Facility Services
Sodexo USA
10.2004 - 05.2010
Project Manager Cabling and Inventory
Intellimark
01.2003 - 07.2003
Bachelor of Arts - History
Washington And Lee University