Shanna N. Brown

Core Competencies

Change Agent with extensive experience directing Integrated Facilities Management (IFM) for large-scale portfolios (3M+ sq. ft.). Proven track record of architecting cross-functional processes, driving revenue growth through client relationship management, and cultivating high-performance teams aligned with corporate culture and goals.

• Strategic Leadership: Orchestrate weekly planning and cross-functional syncing between facilities leadership and key stakeholders to align workload delegation with regional objectives.
• Portfolio Management: Oversee delivery of facilities soft services for a 3M+ sq. ft. NYC campus, serving as the primary escalation point high-profile clients.
• Financial & Operational Oversight: Direct OpEx construction projects and capital initiatives, ensuring strict adherence to scope, schedule, and budget while driving benchmarking and continuous improvement.
• Business Development & Revenue Growth: Function as a Subject Matter Expert (SME) to expand existing accounts and forge new partnerships, directly increasing regional team revenue.
• Strategic Sourcing & Vendor Management: Lead end-to-end procurement processes, including RFP/RFQ development, contract negotiation, and vendor alignment to execute unified project plans.
• Talent & Organizational Development: Spearhead the full talent lifecycle—recruitment, onboarding, and internal training—to harmonize personal employee growth with organizational KPIs.
• Project & MAC Management: Mobilize complex relocation (MAC) project plans and budgets, collaborating with facility and construction managers to ensure seamless transitions.
• Compliance & Risk Mitigation: Drive account-wide initiatives, including regional audits and compliance reviews, to maintain operational excellence and mitigate portfolio risk.
• Client Relationship Management: Navigate and resolve critical client issues, maintaining high satisfaction levels by aligning project outcomes with specific client business objectives.

Core Leadership & Strategic Achievements

• Strategic Cross-Functional Planning: Orchestrated weekly planning and cross-functional synchronization between facilities leadership and key stakeholders to align workload delegation with regional objectives.
• Multidisciplinary Team Leadership: Directed a nine-person multidisciplinary team (FTEs and consultants), fostering a culture of accountability through S.M.A.R.T. goal alignment and proactive performance coaching.
• Regional Portfolio Management: Managed the delivery of facilities soft services for a 3M+ sq. ft. NYC regional portfolio, serving as the primary escalation point for high-profile clients.
• Vendor Portfolio & Contract Oversight: Maintained overall oversight for a $6M annual vendor portfolio, managing eight primary contracts for specialized laboratory equipment, furniture procurement, and site services.
• Business Development & Revenue Growth: Functioned as a Subject Matter Expert (SME) to expand existing accounts and forge new partnerships, which directly increased regional team revenue.
• Enterprise Occupancy Strategy: Served as the enterprise gatekeeper for occupancy strategy across five Tri-State area campuses, overseeing large-scale migrations for 200+ employees involving multiple trades and minor construction.
• Technical Laboratory Operations: Drove the development of migration plans for specialized laboratory environments, integrating technical expertise with safety standards for the installation of high-value capital equipment.
• Strategic Supplier Alignment: Aligned with supporting suppliers (technology, furniture, and site services) to coordinate the schedule, budget, and scope necessary for the execution of unified project plans.
• Human Capital & Talent Development: Spearheaded the full talent lifecycle—including recruitment, onboarding, and internal training—to harmonize personal employee growth with organizational KPIs.
• Project Governance & Reporting: Implemented robust project documentation governance and communication plans to ensure transparent reporting and adherence to strict budgetary constraints.
• Operational Compliance & Risk Mitigation: Supported account-wide initiatives, including regional audits and compliance reviews, to maintain operational excellence and mitigate portfolio risk.
• Capital Project Planning: Prepared comprehensive scopes of work, cost estimates, and project schedules for individual real estate assets and day-to-day operational initiatives.
• Executive Client Relationship Management: Navigated and resolved critical client issues, maintaining high satisfaction levels by aligning project outcomes with specific client business objectives.

Executive Leadership & Operational Achievements

Strategic Operations Leader with a record of rapid advancement, including three promotions within a five-year period. Expert in directing administrative, financial, and clinical operations for large-scale healthcare portfolios (2.15M+ sq. ft.). Proven success in scaling operating principles, executing EMR conversions, and managing complex stakeholder relationships to enhance provider capacity and patient access.

• Strategic Growth & Scaling: Partnered with executive leadership to develop, standardize, and scale fundamental operating principles across clinical divisions, directly enhancing KPIs and provider capacity planning.
• Portfolio & Space Management: Directed facilities and occupancy planning for a 2.15M sq. ft. regional portfolio, overseeing site enhancements, space renovations, and the elimination of inefficient off-site footprints.
• Financial Stewardship & Procurement: Overhauled the capital equipment procurement process and quarterbacked fiscal requirements; prepared budgetary recommendations and reconciled expenditures to ensure financial alignment.
• Systems Transformation: Stewarded the end-to-end planning, training, and implementation of a practice-wide conversion to the Epic EMR system, designing workflows for both clinical and clerical staff.
• Project Governance: Spearheaded the full project lifecycle for high-stakes initiatives, including the development of operational workflows, regulatory compliance policies, and inventory management systems.
• Human Capital Excellence: Transformed the staff and faculty lifecycle by standardizing onboarding/off-boarding processes and served as the primary liaison for personnel administration and performance management.
• Contract Administration: Executed departmental contracts and physician leasing agreements, ensuring strict adherence to health system policies, budgetary controls, and regulatory requirements.
• Process Engineering: Architected new methodologies and practice site procedures that eliminated clinical bottlenecks, optimized patient flow, and improved overall service delivery.
• Strategic Sourcing: Negotiated with vendors through competitive bidding processes to secure best-price planning for multiple-location deliveries and large-scale relocation projects.
• Crisis & Continuity Planning: Evaluated and executed departmental process improvement plans, specifically focusing on business continuity and emergency preparedness.