Clifton Hall IV
Chicago,IL
Summary
Experienced in delivering exceptional customer service and maintaining organized workspaces. Proven ability to support team needs and enhance workplace efficiency. Committed to fostering a positive work environment and contributing to organizational success. Seeking opportunities to leverage diverse skills in a challenging role.
Overview
12
12
years of professional experience
Work History
Catering Lead/ Team Lead
Panera Bread
Chicago, Illinois
07.2019 - Current
- Plan and execute promotions and special events in close collaboration with higher management
- Direct activities of our skilled kitchen team in preparing and serving meals.
- Address customer concerns and escalations, ensuring quality, professionalism, and a mutual resolution is prioritized
- Organize and manage inventory and production of catering orders
- Communicate with catering customers from initial contact to feedback solicitation
- Oversee the delivery of orders to customer events when necessary
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
- Ensured each shift and station was set up and staffed appropriately
- Trained new employees on proper policies and procedures including upholding standards of cleanliness, cash handling, and security compliance
Barista/Key Holder
True North Cafe
Chicago, Illinois
10.2017 - 07.2019
- Trained new employees on menu knowledge, food and drink preparation, and safety procedures
- Handled cash transactions and processed large corporate orders
- Ensure the accuracy and execution of catering orders
- Administrative work for opening and closing the cafe
- Met sales targets consistently for each shift by positively engaging customers and delivering high quality service
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
Package Handler/Delivery Assistant
UPS
Chicago, Illinois
01.2015 - 08.2017
- Organized and sorted packages according to routes
- Efficiently delivered and retrieved packages from commercial and residential locations
- Scanned each package to confirm arrival and condition
- Safely loaded packages (up to 70 lbs) into the delivery vehicles to minimize damage while in transit
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
Education
Business Marketing And Communications
Harold Washington College
Chicago, ILSkills
Business correspondence and communication
Presentation design
Project management
Documentation and reporting
Training and development
Inventory management
Organizational skills
Microsoft Office Suite
Customer service excellence
Staff training and development
Team leadership and collaboration
Catering operations management
Timeline
Catering Lead/ Team Lead
Panera Bread
07.2019 - Current
Barista/Key Holder
True North Cafe
10.2017 - 07.2019
Package Handler/Delivery Assistant
UPS
01.2015 - 08.2017
Business Marketing And Communications
Harold Washington College