Clifton Hill
Jacksonville,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Evening Store Manager
Foodlion
03.2016 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Correctional Officer
Craven Correctional Institution
03.2020 - 02.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
Education
High School Diploma -
New Bern High School
New Bern, NC06.2016
Skills
- Talent Recruitment
- Report Generation
- Risk Management
- Competitor Monitoring
- Customer Service Management
- Promotional Planning
- Retail Inventory Management
- Store Merchandising
- Sales Strategies
- Customer Service
- Leadership Development
- Delegating Work
Timeline
Correctional Officer
Craven Correctional Institution
03.2020 - 02.2021
Evening Store Manager
Foodlion
03.2016 - 07.2023
High School Diploma -
New Bern High School