Clifton Martin
Temple Terrace,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative
Captain James A. Lovell Federal Health Care Center
09.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Mt Vernon Township High School
Mt. Vernon, IL05.1979
Skills
- Data Entry
- Call Management
- Scheduling
- Account updating
Certification
- Sales Manager Certificate
Timeline
Customer Service Representative
Captain James A. Lovell Federal Health Care Center
09.2023 - 03.2024
High School Diploma -
Mt Vernon Township High School
- Sales Manager Certificate
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