Clifton Smith
Charlottesville,VA
Summary
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
24
24
years of professional experience
Work History
Operations Manager
Advanced Coffee Tech
Richmond , Virginia
01.2023 - Current
- Responsible for the overall operation of Advanced Coffee Tech, a beverage equipment service and sales company in Richmond.
- Worked with a Service Staff of three to successfully cover equipment service needs in the State of Virginia
- Also, responsible for a Coffee Supply Route with over $400,00 in Annual Sales.
- Consulted with Customers to supply custom beverage equipment solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed parts inventory as well as coffee and related items.
Area Manager
Royal Cup Coffee
Capitol Heights , MD
08.2021 - 11.2022
- Managed three Territory Managers with the Metro D.C., Northern Virginia and Baltimore Areas as Sales doubled over prior year.
- Responsible for overall route efficiencies and safety.
- Hire and trained a Territory Manager within my own Area and assisted in the hiring and training with other Areas.
- Managed several Key Accounts.
- Assisted customers with equipment issues and sold several large equipment packages.
- Responsible for budgeting for the Area.
- Generated new business by reach out to prospective customers and reactivating customers no longer purchasing from Royal Cup.
Branch/Market Manager
Royal Cup Coffee
Richmond , VA
09.2009 - 08.2021
- Managed up to five Territory Managers each operating routes with over 1.5 million in annual Sales.
- Responsible for Product Inventories for five Territories in four different warehouses.
- Managed several large Key Accounts including large Resorts and Hospital Systems.
- Managed a client base of over 700 customers in an Area covering the State of Virginia, and into North Carolina and West Virginia
- Interviewed, hired and trained new Territory Managers.
- Sold New Bossiness and assisted current customers with equipment needs.
- During Covid (2020-2021) my entire staff was layed off and I ran the Territories formally run by three Employees.
Territory
Royal Cup Coffee
Wayne , VA
09.2005 - 09.2009
- Grew an Expansion Route more than doubling annual sales in three years.
- Food Service Territory Manager of the Year 2008.
- Sold several independent accounts and onboarded National Accounts, which was not within my Responsibilities.
Maitre D'/Dining Room Manager
Glenmore Country Club
Keswick , VA
03.2000 - 01.2005
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of Fine Dining Room, Main Grill and including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Coordinated maintenance and repair of food service equipment.
Education
Bachelor of Science - Criminal Justice
University of Georgia
06.1994
Skills
- Operations Management
- Relationship Building and Management
- Customer Relationship Management
- Recruitment and Hiring
- Territory Management
- Product and Service Sales
- Sales Minded
- Business Development
- Team Development
Timeline
Operations Manager
Advanced Coffee Tech
01.2023 - Current
Area Manager
Royal Cup Coffee
08.2021 - 11.2022
Branch/Market Manager
Royal Cup Coffee
09.2009 - 08.2021
Territory
Royal Cup Coffee
09.2005 - 09.2009
Maitre D'/Dining Room Manager
Glenmore Country Club
03.2000 - 01.2005
Bachelor of Science - Criminal Justice
University of Georgia
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