Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

CLIFTON ZETTWOCH

Lake Ronkonkoma,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and compassion to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Non-Foods Manager

ShopRite
02.2024 - Current
  • Organized promotional events and in-store tastings to increase product exposure and drive sales growth.
  • Managed staff scheduling, ensuring proper coverage during peak hours and reducing overtime expenses.
  • Collaborated with other department managers to develop cross-merchandising initiatives, boosting overall store revenue.
  • Mentored team members, fostering a positive work environment and promoting professional growth.
  • Enhanced customer satisfaction through effective communication and timely resolution of issues.

Receiver

ShopRite
06.2023 - 02.2024
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Head Bookkeeper/Front End Supervisor

ShopRite
06.2018 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Health Sciences

Stony Brook University
Stony Brook, NY
05.2026

Associate of Arts - Liberal Arts and Sciences-General Studies

Suffolk County Community College
Selden, NY
12.2023

High School Diploma -

Sachem High School North
Lake Ronkonkoma, NY
06-2020

Skills

  • Relationship building
  • Customer service
  • Critical thinking
  • Problem resolution
  • Customer relations

Languages

English
Native or Bilingual
Spanish
Elementary

Interests

  • Team Sports
  • I enjoy helping others and giving back to the community
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Non-Foods Manager

ShopRite
02.2024 - Current

Receiver

ShopRite
06.2023 - 02.2024

Head Bookkeeper/Front End Supervisor

ShopRite
06.2018 - 06.2023

Health Sciences

Stony Brook University

Associate of Arts - Liberal Arts and Sciences-General Studies

Suffolk County Community College

High School Diploma -

Sachem High School North

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CLIFTON ZETTWOCH