Results-driven retired military combat veteran seeking a role to apply skills, utilizing work experience in Business Management Operations by making a difference through quality assurance, with strict adherence in achieving the organizational goals.
Overview
17
17
years of professional experience
Work History
Benefits Coordinator
Paycom
07.2022 - 10.2022
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Helped HR teams interpret compensation policies for developing staff benefits and salaries.
Checked employees' benefits enrollment for accuracy and inputted all data into software.
Owned and managed benefits implementation process for 5-10 clients simultaneously; coordinated Open Enrollment (OE) process for seamless transition to Paycom system.
Insurance Agency Owner
CJ Blowe Agency
08.2021 - 06.2022
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Prepared bank deposits and handled business sales, returns and transaction reports
Benefits Advisor
Aflac
05.2019 - 05.2020
Independent agent with extensive experience and skills in public-speaking and group presentations
Marketed Aflac employee benefit products to business owners through networking, warm market contacts, in-person cold calling and referrals from existing satisfied business owners and employees
Built a strong list of clientele through developing and implementing marketing techniques and strategies
Trusted ethical respected agent with submitting claims for policyholders.
Program Support Technician
Loyal Source Government Services
06.2015 - 06.2017
Traveled nationwide to military installations for software updates, testing and evaluations of PM-TAS assets
Full knowledge of technical requirements involved in modification work order for upgrading of M119A2 light towed howitzer to current M119A3 digitized version
Fulfilled duties as software technician programming and diagnostics to M119A3 retrofit equipment while providing training on such software upgrades to Active Duty and National Guard units nationwide
Provided specialized information to those who design, test, produce, operate, maintain, and store M777 and M119 systems/subsystems
Provided technical assistance to Program Managers, Government Contract Administrative Agencies (e.g., DCMA), contractors, other Materiel Readiness Commands (MRC), subordinate installations, other Government agencies, and other ARDEC Directorates.
Senior Observer Coach Trainer
U. S. Army
08.2014 - 08.2015
Instructed and advised two executive level organizations in leader development and unit warfighting readiness using a combination of integrated live, virtual, and constructive (LVC) simulations
Identified training development needs, deficiencies, and resource requirements
Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Lessons Learned Analyst
U. S. Army
05.2012 - 07.2014
Recognized by the Commanding General of the Brigade Modernization Command for professionalism and expertise during the Network Integration Evaluation 13.1
Provided technical expertise during four Combat Training Center rotations that resulted in providing knowledgeable feedback to the Center of Army Lessons Learned Field Artillery Branch
Made sound recommendations to Center of Army Lessons Learned from possessing knowledge of Quality Assurance (QA) principles, concepts and methodology related to the development and production of field artillery systems
Deployed predictive analytics models to forecast future trends.
Analyzed data to identify root causes of problems and recommend corrective actions.
Intelligence Sergeant
U.S. Army
04.2011 - 04.2012
Assisted in creating high-level intelligence briefs for senior-level personnel used in planning for deployment of combat power and force protection
Managed protection and accountability for 100% of classified materials within executive level organization, to include conducting security checks of numerous weapon systems
Established standard operating procedures for Physical Security and background checks in doing so worked with local law enforcement agencies
Coordinated with other intelligence agencies to share information and resources.
Assistant Operations Sergeant
U. S. Army
05.2010 - 03.2012
Maintained command and control of over 50 combat operations per week over an area of operations spanning over 5,000 square kilometers in combat zone
Conducted analysis and assessment of available information and assisted in the review and dissemination of information within the Tactical Operations Center
Provided constructive feedback and recommendations to participants and superiors for numerous executive level training exercises and in real world combat zone situations.
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Platoon Sergeant
U. S. Army
06.2008 - 04.2010
Supervised the timely and accurately firing of over 2000 rounds from the M777A2 and M109A6 howitzers systems
Supervised, managed, and enforced accountability of equipment in excess of $6.6 million dollars
Motivated and incited subordinates to maintain vehicle maintenance standards of assigned vehicles at a 95% readiness rate.
Maintained health, welfare and combat readiness of personnel within platoon.
Handled administrative requirements, maintained records and submitted operational reports.
Senior Drill Sergeant
U.S. Army
06.2006 - 05.2008
Supervised, instructed, motivated and evaluated trainees in audiovisual materials, practical exercises, lectures, and overall training conducted at basic training
Planned, prepared, and delivered instructional presentations on leadership, physical fitness, marksmanship, methods of instruction, sexual assault prevention response and ethics while creating an actively engaged learning environment.
Analyzed and evaluated training effectiveness and program outcomes.
Utilized variety of instructional design methodologies to create effective learning experiences.
Instructor
U.S. Army
05.2005 - 05.2006
Performed duties as an Opposing Forces (OPFOR) instructor in an Infantry Company in support of Basic Combat Training while providing instruction and assistance for the transition of civilians into soldiers
Enabled and mentored over 5000 Initial Entry Training (IET) soldiers during numerous training events
Oversaw curriculum development and implementation in alignment with best practices.
Optimized day-to-day instruction to align educational strategies with industry best practices.
Utilized variety of instructional design methodologies to create effective learning experiences.
Education
Bachelor of Science - Business Administration W/conc in Marketing
Southern New Hampshire University (SNHU)
Manchester, NH
08.2024
Skills
Benefits and Payroll Coordination
Confidential Records Management
Operational Requirements
Human Resources Department Processes
Software Applications
Sales Strategies
New Business Development
Professional Networking
Operations Management
Additional Information
Military Awards: , Meritorious Service Medal (1) Army Commendation Medal (5) Army Achievement Medal (5) Meritorious Unit Citation (1) Army Superior Unit Award (1) Army Good Conduct Medal (6) National Defense Service Medal with Bronze Service Star (1) Global War on Terrorism Expeditionary Medal (1) Global War on Terrorism Service Medal (1) Army Service Ribbon (1) Overseas Service Ribbon (6)
Timeline
Benefits Coordinator
Paycom
07.2022 - 10.2022
Insurance Agency Owner
CJ Blowe Agency
08.2021 - 06.2022
Benefits Advisor
Aflac
05.2019 - 05.2020
Program Support Technician
Loyal Source Government Services
06.2015 - 06.2017
Senior Observer Coach Trainer
U. S. Army
08.2014 - 08.2015
Lessons Learned Analyst
U. S. Army
05.2012 - 07.2014
Intelligence Sergeant
U.S. Army
04.2011 - 04.2012
Assistant Operations Sergeant
U. S. Army
05.2010 - 03.2012
Platoon Sergeant
U. S. Army
06.2008 - 04.2010
Senior Drill Sergeant
U.S. Army
06.2006 - 05.2008
Instructor
U.S. Army
05.2005 - 05.2006
Bachelor of Science - Business Administration W/conc in Marketing