Clint Blakely
Lawson,Missouri (MO)
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Courier
Federal Express
10.2016 - Current
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
Overnight Support Manager
Walmart
02.2015 - 09.2016
- Managed a team of 30+ associates
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives.
- Managed scheduling, workload assignments and coverage for night staff.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
Overnight Customer Support Manager
Walmart
08.2014 - 02.2015
- Managed a team of over 15 associates.
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
- Oversaw nightly drawer change out procedures and reports in cash office.
- Assisted with returns, refunds and exchanges.
- Performed performance and register audits on cashiers.
- Listened to cashier concerns and addressed them appropriately.
Sporting Goods Department Manager
Walmart
05.2014 - 08.2014
- Managed a team of 6 associates.
- Implemented new security measures that successfully reduced shrink within the department.
- Established team priorities, maintained schedules and monitored performance.
- Built and maintained a clean and strong work environment.
- Provided a positive customer service experience.
- Proved successful working within tight deadlines and a fast-paced environment.
Sporting Goods Sales Associate
Walmart
06.2011 - 05.2014
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Trusted daily with key required transactions.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Obtained appropriate certifications and completed extensive trainings for receiving, selling and keeping inventory of firearms, ammunition, as well as other sensitive and highly desired product.
- Stayed current on all hunting seasons and regulations to further support customers.
Lawn and Garden Sales Associate
Walmart
03.2009 - 06.2011
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Education
High School Diploma -
Lawson High School
Lawson, MO05.2009
Skills
- Retail Management
- Manage Inventory
- Personnel Training and Development
- Employee Scheduling
- Cash Management
- Customer Service
- Loading and Unloading Operations
- Driving and Transportation
- DOT Requirements
Timeline
Courier
Federal Express
10.2016 - Current
Overnight Support Manager
Walmart
02.2015 - 09.2016
Overnight Customer Support Manager
Walmart
08.2014 - 02.2015
Sporting Goods Department Manager
Walmart
05.2014 - 08.2014
Sporting Goods Sales Associate
Walmart
06.2011 - 05.2014
Lawn and Garden Sales Associate
Walmart
03.2009 - 06.2011
High School Diploma -
Lawson High School
Similar Profiles
Satnam SinghSatnam Singh
Senior Courier at Federal ExpressSenior Courier at Federal Express
Taliyah BuckleyTaliyah Buckley
Warehouse Associate at Federal ExpressWarehouse Associate at Federal Express
DeJuan EvilDeJuan Evil
Operations Supervisor at Federal ExpressOperations Supervisor at Federal Express
Nickalous SychowskiNickalous Sychowski
Courier at Federal ExpressCourier at Federal Express
Tim RezenTim Rezen
Operating Engineer/Project Management at Kessinger Hunter Management CompanyOperating Engineer/Project Management at Kessinger Hunter Management Company