Clint Dorman
Director Of E-Commerce
Manchester
Summary
Results-driven E-commerce and Retail professional experienced in managing major accounts and expanding market presence. Expertise in leveraging a customer-first approach and technical skills in SAP to optimize operations and strengthen brand consistency. Focused on driving strategic growth and fostering strong business relationships to achieve measurable outcomes and enhance customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director Of E-commerce
PetEdge Inc
04.2016 - Current
- Oversaw and guided team as Director of E-Commerce, serving as liaison between BTB, DTC 3PL/fulfillment vendors and various platforms to enhance digital presence in pet sales.
- Formulated strategies for design and practicality across internal and vendor platforms, making daily executive decisions to optimize frameworks for profit generation.
- Coordinated with internal and external stakeholders to deliver optimal customer experiences, leading development and growth of company’s e-commerce platform with a focus on customer satisfaction and brand loyalty.
Store Manager
Oakley Vault
01.2024 - Current
- High-performing Store Manager with over 8 years of experience in specialty retail, specializing in premium performance eyewear and apparel. Proven track record of driving revenue growth at Oakley Vault locations by cultivating a high-energy sales culture and delivering world-class customer service. Expert in managing high-volume inventory, executing complex visual merchandising standards, and developing top-tier talent. Committed to upholding brand integrity and fostering community engagement through the "O" heritage.
- Responsibilities Include:
- Focused on sales leadership, consistently exceeded key performance indicators including conversion, UPT, and ADS by fostering high-performance culture.
- Demonstrated expertise in operational excellence through proficiency in P&L analysis, rigorous loss prevention, and effective high-shrinkage inventory management.
- I am dedicated to Team Development. Specializing in recruiting and coaching diverse talent to surpass sales targets, while leveraging deep Product Expertise in Prizm lens technology and performance gear. Furthermore, I ensure brand integrity through meticulous Visual Merchandising, executing corporate floor sets that optimize product storytelling and store flow to drive revenue.
Customer Service Representative
Christian Book Distributer Inc
06.2015 - 03.2016
- In an 8-month period I received over 4 awards for Customer Service, 3 awards for upselling, and a medal for having an upselling average 50% above the base requirement for the year of 2015.
- Contacted consumers to resolve issues and facilitate purchases of religious materials, expanding access to knowledge for the Christian community.
- Supported home-school community by providing materials and guidance for Ace-Paces, BJU, and Apologia programs, addressing specific customer inquiries effectively.
Outside Sales Representative/Account Manager
Beverly Pallet Inc. Ltd
06.2010 - 05.2015
- I was in charge of overseeing the day to day workings and mechanics of our employee’s production so that projects assigned for the day were met without loss of time and output of products. I would speak personally with other companies on behalf of Beverly Pallet to try and get them to sign-on and contract in with us.
- Collaborated successfully with competitors to enhance product quality by utilizing our heat treating services, which increased recognition for Beverly Pallet and attracted more contracts.
Shop Manager
BJ'S Wholesale Club/Michelin
03.2008 - 05.2010
- Entered and updated customer details in CRM software per administrative guidelines. Analyzed material usage and product loss due to errors, creating guidelines to reduce both.
- (While there I increased sales by 7% and decreased loss by almost 37%). I established and maintained connections between J'S and Michelin.
- Supervising Tire Department Team Members. Coordinated Special Order POs.
Sales Hunter
Marketing Connections
02.2002 - 11.2005
- Collaborated with companies and call centers to sell marketing software and programs, functioning as an extension of their internal teams.
Education
Associate's degree - Business Management and Intro
New England College
New Hampshire09-2002
Associate of Science - Intro To Business
Granite State Community College
Concord, NH 05.2001 -
Skills
- E-Commerce
- Amazon listing design
- Marketing (8 years)
- Market Research (8 years)
- Business development
- Project Management
- SAP ERP expertise
- CRM Software (8 years)
- Excel (6 years)
- Vendor management
- Business management
- Training and development
- Retail sales expertise
- Customer Service (10 years)
Accomplishments
- Increased sales by 35% by coaching department managers on new merchandising standards.
- Recruited 8+ successful new managers within one year.
Certification
Fork Truck Certified
Timeline
Store Manager
Oakley Vault
01.2024 - Current
Director Of E-commerce
PetEdge Inc
04.2016 - Current
Customer Service Representative
Christian Book Distributer Inc
06.2015 - 03.2016
Fork Truck Certified
05-2013
Outside Sales Representative/Account Manager
Beverly Pallet Inc. Ltd
06.2010 - 05.2015
Shop Manager
BJ'S Wholesale Club/Michelin
03.2008 - 05.2010
Sales Hunter
Marketing Connections
02.2002 - 11.2005
Associate of Science - Intro To Business
Granite State Community College
05.2001 -
Associate's degree - Business Management and Intro
New England College