CLINT MCLOUGHRY
Long Beach,CA
Summary
Dynamic Customer Support Specialist with a proven track record at Gradelink, Inc., excelling in consultative sales and relationship building. Adept at resolving complex issues and enhancing customer satisfaction, I leverage strong leadership skills to train teams and improve service processes, ensuring operational excellence and client loyalty.
Overview
28
28
years of professional experience
Work History
Customer Support Specialist
Gradelink, Inc.
Foothill Ranch, California
12.2016 - 01.2026
- Assisted customers with inquiries and product information via phone and email.
- Managed customer complaints and resolved issues efficiently and effectively.
- Collaborated with team members to improve customer service processes.
- Documented customer interactions in the CRM for future reference.
- Conducted follow-up calls to ensure customer satisfaction after support interactions.
- Trained new staff on company policies and customer service best practices.
- Handled escalated calls from customers seeking additional support.
Customer service and sales associate
KIDS ARTISTIC REVUE
Cypress, CA
01.2006 - 06.2012
- Performed customer service and sales support for nation-wide dance competitions building relationships with dance studio owners and directors
- Created promotional video products including on-site direction, digital editing, and sound mixing
- Provided production support for competitions including managing logistics and transporting equipment to competition locations
- Managed warehouse and maintained inventory controls
Assistant Manager
PLAY IT AGAIN SPORTS
Costa Mesa, CA
01.2002 - 01.2004
- Assisted customers and promotes sales of sporting goods by providing information, answering questions, solving problems, and completing payment transactions
- Managed minimum of four sales associates per shift overseeing activities, ensuring high standards of customer service are met and providing coaching and mentoring as necessary
- Performed purchasing activities, maintained optimal inventory levels, directed restocking efforts, and received store merchandise
Property Adjuster
CLAIM NET INC.
Irvine, CA
01.2001 - 06.2001
- Determined claimant compensation by assigning new claims to a field adjustor and reviewing resulting report consisting of police reports, talking to witnesses, consulting with experts like architects, construction workers or doctors to adjudicate claim based on policy limits and evidence provided
- Handled forced order hazard and personal property claims including vandalism, theft, fire and water damage claims maintaining a minimum caseload of 130 files
- Generated detailed reports to document gathered evidence, including interviews and on-site evidence, to provide to lenders.
Property Adjuster
FINANCE PROFESSIONALS
Irvine, CA
01.2000 - 01.2001
- Directed the investigation of a wide variety property damage claims from weather and vandalism to fire and water damage
- Managed up to 130 field investigators supporting them throughout the claims process ensuring claims are closed accurately and expeditiously
- Handled auto-gap claims for various agencies that represented auto dealerships
Claims Service Coordinator
SAFECO INSURANCE
Fountain Valley, CA
01.1998 - 01.2000
- Managed 20 claims service coordinators providing support and coaching during the claims process and reviewing pending files to assure accuracy
- Captured and managed claims from initiation to completion, reviewing claim information, verifying policy and coverage, assigning claim to adjustor, and assisting in finding a repair site or temporary accommodation based on policy limits
- Managed and coordinated the distribution of detailed and accurate claim documentation to employees and agents
- Liaison for authorization of rental cars for the Southern California branches ensuring that vehicles rented were appropriate to the policy
Education
Firefighter I Certification - Fire Technology Program
Santa Ana College
Santa Ana, CADiploma -
Del Campo High School
Carmichael, CASkills
- Consultative Sales
- Customer Service
- Warehouse Management
- Videography
- Call Center Management
- Logistics/Inventory Control
- New Business Development
- Relationship Building
- Staff Training & Leadership
- Data Entry
- Microsoft Office
- Report Writing
Timeline
Customer Support Specialist
Gradelink, Inc.
12.2016 - 01.2026
Customer service and sales associate
KIDS ARTISTIC REVUE
01.2006 - 06.2012
Assistant Manager
PLAY IT AGAIN SPORTS
01.2002 - 01.2004
Property Adjuster
CLAIM NET INC.
01.2001 - 06.2001
Property Adjuster
FINANCE PROFESSIONALS
01.2000 - 01.2001
Claims Service Coordinator
SAFECO INSURANCE
01.1998 - 01.2000
Firefighter I Certification - Fire Technology Program
Santa Ana College
Diploma -
Del Campo High School